PRIYANKA BISWAS
Howrah
Summary
Dedicated and outcome-focused professional with over 3.5 years of experience in managing end-to-end supply chain processes, including planning, scheduling, inventory control, logistics, reverse logistics, and process improvement. Demonstrated expertise in establishing and nurturing productive vendor relationships, excelling in strategic negotiations and performance analysis to drive cost efficiency and quality improvement. Adept at managing complex customer interactions, ensuring satisfaction through timely resolution of complaints and inquiries. Proven track record of developing and implementing robust processes that enhance operational efficiency and mitigate risks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Delhivery Limited
Tezpur
08.2024 - Current
- Oversaw all logistics stages from start to finish, ensuring efficient operations
- Established and tracked key performance indicators like throughput, delivery timelines, and accuracy rates
- Performed thorough evaluations of operational reports to discover bottlenecks and inefficiencies
- Streamlined first-mile operations by optimizing collection routes.
- Optimized route planning to enhance mid-mile logistics
- Oversaw last-mile delivery operations, implementing innovative solutions to enhance customer satisfaction.
- Led a team of 106 employees to cultivate a high-performance culture.
- Ensured compliance with safety regulations and company policies.
- Worked with multiple teams on technology integration solutions to boost tracking.
Hub Incharge
Ekart Logistics
Howrah
10.2023 - 07.2024
- Managed crucial stages of supply chain operations for Ekart B2B Externalization
- Managed daily inbound and outbound logistics operations
- Collaborated with cross-functional teams to optimize delivery schedules based on customer demand, contributing to an 11% increase in overall delivery efficiency.
- Resolved delivery-related issues promptly, mitigating potential delays and customer dissatisfaction, maintaining a high customer satisfaction rate.
- Achieved 32% increase in productivity through targeted development programs
- Reviewed performance reports at various intervals to maintain operational efficiency.
Hub Incharge
Flipkart India Pvt Ltd
Kalyani
07.2021 - 10.2023
- Supervised high-volume seller order dispatches from 8 Fulfillment Centers (FCs) spanning the entire Eastern region, ensuring accurate processing and compliance with quality standards.
- Functioned as SPOC for resolving escalated conflict with supervisory complexity
- Conducted in-depth Turn Around Time (TAT) analysis, identifying bottlenecks and implementing process enhancements that resulted in a 13% reduction in delivery breaches.
- Mentored a team of 6 individuals, providing guidance on real-time problem-solving, vehicle tracking, and transporter performance evaluations.
- Built reliable connections with transporters and sellers
- Managed claims and insurance processes for missing or lost items during transit
- Monitored system reconciliation, Management Information System (MIS) validation, and Proof of Delivery (POD) closure.
Intern
Flipkart Internet Pvt Ltd
Howrah
09.2019 - 11.2019
- Monitored RTO and RTV processes for re-inventoried products
- Boosted workflow efficiency and accuracy in inventory management
- Monitored return logistics to identify bottlenecks
- Performed data analysis on return trends and product performance
- Enhanced accuracy in tracking returned goods for re-inventory and disposal.
- Participated in cross-functional meetings, sharing findings for process improvements
Education
B-Tech in Civil Engineering - B Tech
Mallabhum Institute of Technology
Bishnupur, Bankura06-2023
Diploma in Civil Engineering - Diploma
Mallabhum Institute of Polytechnic
Bishnupur, Bankura06-2020
Skills
- Supply Chain Management
- Logistics coordination
- Inventory Management
- Transportation Management
- Process Optimization
- Warehouse Management
- Vendor Management
- Cost Reduction Strategies
- Risk Management
- Regulatory Compliance
- Customer Relationship Management
- Performance Metrics Monitoring
- Change Management
- Negotiation Skills
- Team Development and Training
- Data-Driven Decision Making
- Resource allocation
Accomplishments
- BBD Warrior Award for Best Performer in the Quarter | July - September 2023
- "Extra Mile" Award for Streamlining Floor Operations | January - March 2024
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
Survey and Soil Testing
Timeline
Manager
Delhivery Limited
08.2024 - Current
Hub Incharge
Ekart Logistics
10.2023 - 07.2024
Hub Incharge
Flipkart India Pvt Ltd
07.2021 - 10.2023
Intern
Flipkart Internet Pvt Ltd
09.2019 - 11.2019
Survey and Soil Testing
B-Tech in Civil Engineering - B Tech
Mallabhum Institute of Technology
Diploma in Civil Engineering - Diploma
Mallabhum Institute of Polytechnic
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