Jeevan Paulus Ekka
Bandel
Summary
Dynamic Senior Associate with a proven track record at Ttec and FIS Global, excelling in client service excellence and fraud detection. Expert in leading teams to resolve complex customer issues, enhancing satisfaction and trust. Skilled in analyzing financial transactions to safeguard against risk, demonstrating a unique blend of analytical and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Senior Associate
Ttec
Ahmedabad, Gujarat
05.2024 - 10.2024
- Provided direction and guidance to junior associates on complex tasks.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
Senior Associate II
FIS Global Business Solutions Pvt ltd
Gurugram
07.2019 - 03.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Education
High School Diploma -
Don Bosco Tech
Kolkata06-2014
Matriculation -
Sun Beam School
Bihar05-2012
Skills
- Team Supervision
- Fraud Detection
- Risk level determination
- Client service excellence
Timeline
Senior Associate
Ttec
05.2024 - 10.2024
Senior Associate II
FIS Global Business Solutions Pvt ltd
07.2019 - 03.2024
High School Diploma -
Don Bosco Tech
Matriculation -
Sun Beam School
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