Priyanka Chanda
Kolkata
Summary
Motivated Business Development Team Leader and Associate bringing four years career in Business development and prospecting. Highly effective at generating leads, developing pipelines,closing sales, finding new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
4
4
years of professional experience
Work History
Senior Admission Counselor-TL
upGrad Education pvt ltd
Bengaluru, India
07.2022 - Current
- Handling team of 5 new joiners and trained them for the product and sales pitch
- Analyzing teams performance , daily KRA and monthly targets for reaching the goal
- Helping team for achieving sales by helping them in closure call.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Generate need by doing cold calling
- Profiling and understanding professional needs of freshers along with experienced people
- Counseling people as per their career need with customer centric approach
- Resolving queries and issues of clients over call, mail and virtual meeting
- Explaining presentation during virtual meeting
- Training enrolled learners to use learning and career portal
- Onboarding enrolled learners
- Taking follow up weekly to check if clients are having any issue, and pushing them for referral and next subscription plan
- Proper updating on CRM on daily basis
- Keeping and maintaining important data through spreadsheet on daily basis
- Sharing relevant information time to time via mail/WhatsApp to keep clients engaged.
Assistant Manager
Teachmint
BANGALORE
03.2022 - 07.2022
- Successfully built prospective customers database across industry verticals through research on LinkedIn, company website, networking events, email campaigns
- B2b conversion and support
- Worked closely after onboarding for their success and to increase reach of platform
- Detailed product showcase to get business and maintain healthy relationship to retain client
- Experienced in End to End Account Management post-sales and managed entire customer life cycle (Onboarding to Up sell/Retention)
- Involved in multiple strategic plans to evaluate, analyze, and understand voice of customer through variety of data sources
- Handled multiple client accounts and internal teams
- Developed a deep understanding of Teachmint's SaaS offering
- Developed and executed strategic plans to achieve targets and expand customer base
- Introduced best practices and processes in alignment with leaders and key decision-makers to improve business performance
- Worked on managing, storing, processing, and analyzing large data sets to identify business efficiencies
- Responsible for initiating, planning and executing projects while also tracking, managing dependencies, predicting and mitigating risks
- Handle customer critical issues and resolve in professional and timely manner
- Drive continuous improvement in processes and systems use to improve customers' experiences and drive revenue/reduce cost.
Senior Business Development Associate
Vedantu Innovations PVT LTD
Bengaluru
11.2020 - 03.2022
- Developed strategic relationships with potential customers to built contacts with potential clients to create new business opportunities
- Doing cold calls for new business leads
- Representing presentation to parents and students during demo sessions to convey message of organization and to make better understanding
- Worked consistently in developing strong pipeline of new customers through inbound and outbound customer calls
- Connecting pre enrolled clients to register them and to solve if there's any issue to maintain good connection with organization for future referrals and connect
- Regular follow-ups with new and existing customers
- Always kept prospective client databases updated
- Responded quickly to customer's requirements and fulfill their need within given timeline
- Worked continuously by measuring weekly and monthly metrics to perform better
- Used and became expert on Customer Relationship Management (CRM) system.
Business Development Associate
Byju's
Kolkata
02.2020 - 10.2020
- Lead creation through campaign and conversion
- Booking meetings and meeting clients
- Counsel and address queries of students and parents about courses and competitive exams
- Respond to customer inquiries regarding registrations, facilities, payment, emi procedure invoices, contracts, cancellations, etc
- Enrolling customers in learning subscriptions
- Conveying the demands of customer if any customization is requested
- Commitment to customer satisfaction, driving exemplary customer experience by connecting them weekly or biweekly
- Provide customer support via email for customer registrations, reschedules/cancellations, and general training inquiries
- Worked dedicatedly with pipeline contribution goals
- Responded quickly to the customer's requirements and fulfill their need within the given timeline
- Worked continuously by measuring weekly and monthly metrics to perform better
- Used and became an expert on the Customer Relationship Management (CRM) system.
Education
3.25 - Data Analytics
International Institute of Information Technology
Bengaluru, India02.2024
BBA (H) -
MAKAUT
Kolkata01.2019
HIGHER SECONDARY -
Taki Girls' Govt. Spons. Girls'High School
Kolkata01.2016
Secondary -
Holy Child Girls' Higher Secondary School
Kolkata01.2014
Skills
- Objection handling
- Negotiation
- Critical thinking
- Customer handling
- Problem solving
- Personally to generate need and to build strong bond to get conversion and referrals in future
- Sales
- Communication
- Team handling
- Strategizing and Analyzing
Languages
English
Hindi
Bengali
Personal Information
- Date of Birth: 02/28/98
- Marital Status: Single
Hobbies and Interests
- Movies
- Games
- Aqua scaping
- Drawing
- Listening music
- Home Decor
- DIY
- Anchoring
Timeline
Senior Admission Counselor-TL
upGrad Education pvt ltd
07.2022 - Current
Assistant Manager
Teachmint
03.2022 - 07.2022
Senior Business Development Associate
Vedantu Innovations PVT LTD
11.2020 - 03.2022
Business Development Associate
Byju's
02.2020 - 10.2020
3.25 - Data Analytics
International Institute of Information Technology
BBA (H) -
MAKAUT
HIGHER SECONDARY -
Taki Girls' Govt. Spons. Girls'High School
Secondary -
Holy Child Girls' Higher Secondary School