Priyanka D
Senior process Associate
Vadalur
Summary
To take a challenging and interesting role in an esteemed and diversified organization where my knowledge can be utilized, shared and grown with an opportunity for learning. As a Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
1
1
year of professional experience
2
2
Languages
Work History
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions Ltd
08.2023 - Current
- Reviewing information to find risk.
- Looking for solutions that might reduce the risk for future claims.
- Provides service to clients changing insurance needs by selling property, vehicle.
- Establishes productive working relationships with clients.Compiles lists of prospects.
- Determines client particular needs and financial situations and determining the extent of present coverage and investments.
- Develops a Coordinated Protection Plan by calculating and quoting rates for immediate coverage action.
- Developing solutions to reduce the risk of paying future insurance claims
- Obtains underwriting approval by completing application for coverage.
- Calculating costs to provide coverage and establish the pricing for the premium
- Provides continuing service by delivering policy proceeds and reassessing client needs.
- Update Endorsements to the policy.
- Determine appropriate premiums and amounts of coverage
Quality Analyst
TATA CONSULTANCY SERVICES LTD
9 2019 - 08.2023
- Underwriting and claims in Insurance with knowledge in multiple processes, I'm responsible in handling the team, production, QA, and basic reports
- Have given process improvements to reduce the time taken in processing an alert
- Responsibilities: Train the new associates on the process
- Get downloads from the customer and provide any necessary trainings to the associates
- Keeping the team calibrated to stay on track in achieving the objective within SLA
- Quality Check on the files processed by the associates and provide applicable feedback when necessary and maintain a record of error report
- Tracking the efforts and evaluating the performance of the associates.
Education
B.com
Bharathidasan University
2019
Skills
- Strong Work Ethic
- Positive Attitude
- Acting as a Team Player
- Self-Confidence
- Typing Skills
- Good Communication Skills
- Time Management Abilities
- Problem-Solving Skills
- MS Office
Timeline
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions Ltd
08.2023 - Current
Quality Analyst
TATA CONSULTANCY SERVICES LTD
9 2019 - 08.2023
B.com
Bharathidasan University
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