Priyanka Goenka
Process Specialist
Bengaluru
Summary
Experienced as result-oriented, customer-obsessed professional holding successful record of handling issues around item setup, item maintenance, purchase orders, chargebacks. Taken business decisions on the millions of products available at Walmart.com and Amazon by working on multiple internal tools
Overview
1
1
Certification
4
4
years of professional experience
Work History
Process Specialist
Walmart Labs
10.2019 - Current
- Item setup (200k ) for different categories including apparel, entertainment, hardline, entertainment and home.
- Identified and resolved item maintenance issues (approx.100k).
- Worked with leadership team in multiple requests including extracting of images URL for unpublished (approx. 100k) items, brand launch, holiday support and Spec enrichment (approx 400k items)
- Contributed towards preparation of multiple knowledge base documents, confluence page maintenance which supported my team, also helped multiple Category managers and new hires in process understanding.
Catalog Associate
Amazon Development Centre India Pvt Ltd
03.2017 - 10.2019
- Managed and investigated on chargebacks (more than 2000+ vendors) for validation and waiver for unreasonable deductions.
- Maintenance of Vendor's Catalog health and guiding vendor towards growth plan by analyzing the demand and profitability of the products.
- Purchase order maintenance for high demanding products using "Forecast Report" & "Inventory Health Reports" and leading vendors towards a growth plan for better sales.
- Ensured best practices by coordinating across Catalog , chargeback & VCM teams, using site-level TT audits.
- Managed vendors by enabling their understanding of metrics and policies.
- Expert in multiple platforms including VCM(Core), Catalog, Chargebacks, VINE and ARA.
Education
M.Com - Accounting And Finance
Calcutta University
B.Com - Accounting And Finance
Calcutta University
Company Secretary (Intermediate Level) -
The Institute Of Company Secretaries Of India
Skills
JIRA
Confluence
Research and Analytical skills
Problem Solving attitude
Interpersonal skills
Troubleshooting
Teamwork
Adaptive
Certification
Pursuing Certification in "Operation management and Six Sigma programme" from IIM, Raipur
Timeline
Process Specialist
Walmart Labs
10.2019 - Current
Catalog Associate
Amazon Development Centre India Pvt Ltd
03.2017 - 10.2019
Company Secretary (Intermediate Level) -
The Institute Of Company Secretaries Of India
B.Com - Accounting And Finance
Calcutta University
M.Com - Accounting And Finance
Calcutta University