Priyanka Gupta
Noida
Summary
Accomplished trainer specializing in IELTS preparation, Public Speaking, and Creative Writing.
- Over 13 years of diverse professional experience across Hotel Operations, Training, Loyalty Programs, and Client Engagement and more than 2 years of experience as a freelance trainer.
- Proven success in guiding students to Band 7+ in IELTS and enhancing public speaking and creative writing skills.
- Expertise in creating learner-focused strategies to foster confidence, communication, and creativity.
- Strong leadership and mentoring abilities with extensive experience in team training and development.
Overview
20
20
years of professional experience
Work History
IELTS, Public Speaking and Creative Writing Coach
Ufaber and PlanetSpark
01.2022 - Current
- Successfully guided students to attain Band 7 in the IELTS exam through customized strategies and skill-focused lessons
- Conducted public speaking workshops that enhanced participants' confidence, audience engagement, and presentation techniques
- Mentored aspiring writers in creative writing, focusing on developing original ideas, strong narratives, and polished works
Executive
Oberoi Hotels & Resorts (EIH LIMITED)
08.2015 - 04.2018
- Direct ownership and accountability for the top and bottom line
- P&L responsibility of key marketing channels delivering sales growth
- Lead a team responsible for managing the loyalty programs of the Group, The Oberoi and The Trident
- Co-manage loyalty programs, increased member repeat stays by 28% to obtain member base of 100K and 28K for Trident and Oberoi Hotels respectively
- Designed CRM campaigns and won back more than 1200 guests in 2014, yielding 5000 room nights
- Managing the overall operations of Oberoi Advantage program and Trident Privilege Loyalty Programs since 2011 including member growth, redemption, building business case
- Designing new offers for member engagement
- Analyze & study reports on member trends - earning, redemption, active, inactive, dormant members
- To generate incremental revenue by selling and promoting appropriate promotions
- Upselling during guest interaction
Senior Supervisor – Marketing Operations
Oberoi Hotels & Resorts (EIH LIMITED)
04.2013 - 07.2015
- Supervising the Loyalty Programs for Oberoi and Trident Hotels- Connections, Trident Privilege, Oberoi Advantage and Oberoi City Plus
- Preparing various reports- Competition Analysis report, Database report for the existing and new members
- Creating new offers
Supervisor – Web Process for Reservations
Oberoi Hotels & Resorts (EIH LIMITED)
04.2010 - 03.2013
- Supervising the team performance in terms of quality and targets set
- Preparing reports
- Training the new associates
- Implementing new ideas for team development and ensuring guest satisfaction
Senior Reservation Associate
Oberoi Hotels & Resorts (EIH LIMITED)
04.2008 - 03.2010
- Processing reservations for Oberoi Hotels and Resorts in India and outside India
- To meet the expectations and standards set
- Providing proactive service to ensure guest satisfaction
Senior Customer Care Officer in Citibank Account Maintenance
Convergys
05.2005 - 03.2008
- Providing Customer service and support in Account Maintenance, Citibank
- Learnt vital skills in benefit selling, application techniques and domain knowledge of the financial industry
- Experience in handling multiple projects and ability to work under high levels of pressure in an environment of constantly changing priorities
Education
Bachelors in Hotel Management -
IHM Gwalior
01.2005
10+2 - undefined
Green Fields School
01.2002
Skills
- MS Office
- Opera and Trust (exclusively used in processing reservations for India and International hotels)
- MS Excel (Win 2007)
Personal Information
- Date of Birth: 02/15/85
- Gender: Female
Timeline
IELTS, Public Speaking and Creative Writing Coach
Ufaber and PlanetSpark
01.2022 - Current
Executive
Oberoi Hotels & Resorts (EIH LIMITED)
08.2015 - 04.2018
Senior Supervisor – Marketing Operations
Oberoi Hotels & Resorts (EIH LIMITED)
04.2013 - 07.2015
Supervisor – Web Process for Reservations
Oberoi Hotels & Resorts (EIH LIMITED)
04.2010 - 03.2013
Senior Reservation Associate
Oberoi Hotels & Resorts (EIH LIMITED)
04.2008 - 03.2010
Senior Customer Care Officer in Citibank Account Maintenance
Convergys
05.2005 - 03.2008
10+2 - undefined
Green Fields School
Bachelors in Hotel Management -
IHM Gwalior
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