Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Priyanka Gupta

Bangalore

Summary

Dynamic professional with a proven track record at Amazon, enhancing product visibility and catalog management through meticulous quality control and data analytics. Demonstrated success in cross-functional collaboration and problem-solving, leading to significant improvements in product discoverability and operational efficiency. Expertise in bulk data processing and performance monitoring transforms challenges into measurable achievements.

Overview

13
13
years of professional experience

Work History

Senior Associate

Amazon
Bangalore
10.2023 - Current
  • Maintained and updated product listings, ensuring accuracy, relevance, and alignment with Amazon’s catalog standards.
  • Reviewed and corrected catalog discrepancies, ensuring error-free product information, and enhanced customer experience.
  • Improved product discoverability by optimizing keywords, titles, and descriptions based on search trends, and market insights.
  • Conducted regular quality checks to maintain compliance with Amazon’s catalog guidelines, and eliminate redundant or erroneous listings.
  • Worked closely with internal teams, including Category Managers, and Vendor Support, to resolve catalog issues and enhance product visibility.
  • Uploaded and managed large data sets using internal tools, maintaining data integrity and precision.
  • Monitored performance metrics, including defect rates and product discoverability, and implemented improvements to meet SLAs.
  • Suggested and implemented cataloging process improvements, contributing to efficiency gains and operational excellence.

Credit Assessment Senior Analyst

Capita India Pvt Ltd
Bangalore
09.2016 - 06.2019
  • Processed foreign currency transactions into local market currency using real-time exchange rates from the official rate sheet.
  • Ensured the accuracy of Bank Identifier Codes (BIC), IBAN, and city sort codes for Euro payments across the European Economic Area (EEA).
  • Managed and ensured the timely clearing of same-day payments within the UK and international bank-to-bank systems.
  • Successfully transferred high-value funds to over 17 countries globally, while handling sterling payments efficiently within the UK.
  • Executed immediate credit and debit fund processing while adhering to strict cut-off times.
  • Maintained the highest level of security and confidentiality for client and bank records, ensuring compliance with banking regulations.

Analyst

IBM
Bangalore
10.2013 - 06.2016
  • Processed transactional billing, late invoices, and out-sorted bills accurately using SAP-CRM.
  • Utilized DTS and Once tools to retrieve historical records and documents for invoice reconciliation and validation.
  • Leveraged UK national databases, like Echoes and Xserve, for accurate data retrieval and processing.
  • Proposed and implemented process improvements in IBM AIM, increasing efficiency, and currently in active use for case processing.
  • Delivered instructions and support for forms such as Change of Employment, consulting offers, and financial compensation schemes.

Free Assets Movements

NIIT Technologies
01.2012 - 06.2013
  • Handled account closure procedures, verified necessary documentation, and ensured accurate fund transfers using Delivery Tracker.
  • Maintained and managed database records to support seamless account processing for 150 partner banks in the U.S.
  • Processed diverse work types, including ACAT, DTC, and Tax Lot transactions, ensuring timely and accurate execution through the Delivery Tracking System.
  • Analyzed brokerage and investment statements to ensure expected assets were accurately reflected in Trust 3000.
  • Maintained daily reports on cases processed by associates, and submitted detailed updates to managers for performance tracking.

Education

Bachelors of Commerce -

Skills

  • Performance monitoring
  • Schedule management
  • Data analytics
  • Catalog management
  • Complaint management
  • Catalog enhancement
  • Quality control
  • Problem solving
  • Time management
  • Error resolution
  • Cross-Function Collaboration
  • Bulk Data Processing

Accomplishments

  • Reduced catalog error rate by 35% through diligent audits and process refinements.
  • Spearheaded a catalog curation project to streamline bulk data uploads, saving 5.5 hours per week.
  • Accurately processed transactions worth millions across multiple currencies and countries without discrepancies.
  • Streamlined billing processes and reduced errors through innovative ideas approved for implementation in IBM AIM.

Timeline

Senior Associate

Amazon
10.2023 - Current

Credit Assessment Senior Analyst

Capita India Pvt Ltd
09.2016 - 06.2019

Analyst

IBM
10.2013 - 06.2016

Free Assets Movements

NIIT Technologies
01.2012 - 06.2013

Bachelors of Commerce -

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Priyanka Gupta