PRIYANKA GUPTA

• Participated in client listening programs, identifying customer needs, defining product requirements, and prioritizing features.

• Collaborated with sales to gather customer insights, and translate them into product requirements.

• Defined and executed GTM plans in alignment with sales targets and product launches.

• Created sales collateral, product demos, and training materials to empower the sales team.

• Participated in high-value customer meetings to support solution selling and gather feedback.

• Participated in continuous product development training to maximize sales potential.

• Performs call monitoring and provides trend data to the site management team basis on customer needs to maximize the sales of the products
• Participated in customer and client listening programs to identify customer needs and expectations.
• Handling of all customer complaints, RCAs, external, and internal calibrations.
• Identify and highlight process gaps, business risks, and prepare internal and external quality reports for management site reviewing.Reviewing.
• Day to Day Monitoring of Calls and share Insights accordingly.
• Handling of NHT batches and TNI Sessions as well.
• Conducted root cause analysis for product failures, preventing recurrence of defects.

• Deals in Amazon Academy process wherein the agents attract the customer's for IIT & NEET courses.
• Collaborated with Sales and Customer Success to translate educator/institution feedback into product features, improving classroom adoption and client satisfaction.
• Co-led go-to-market strategies for new course offerings, assessment tools, or learning platforms in partnership with sales to hit revenue milestones.
• Supported large deal closures by providing product walkthroughs and technical deep dives to procurement teams.
• Coordinated with product development teams to ensure quality considerations were integrated into new product designs from inception.
• Conducted thorough audits on quality management systems to identify compliance gaps and improvement opportunities.

• Needs to audit and verify the details shared by the executives over the calls
• Identified the needs and planned the refreshers accordingly.
• Achieved service time and quality targets.
• Diffused challenging situations using conflict management techniques.

• Convinced the customers for the Credit Card Upgradation.
• Contacted current and potential clients to promote, upsell and cross-sell products and services.
• Managed customer relationships through consultative sales techniques to attain individual sales goals.

• Need to convince the customer for health insurance policies.
• Customized service offerings to accommodate consumer needs.
• Participated in continuous product development training to maximize sales potential.