Listening music
Priyanka Kamble
Customer Care Executive
Kalyan,MH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Language
Work History
Sales Executive
Rajyog Enterprises
03.2018 - 06.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Customer Care Manager
Wipro BPO
09.2016 - 01.2018
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problem solving.
Customer Care Executive
WNS Global Services
04.2014 - 07.2016
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence.
- Kept accurate records of all customer interactions and transactions.
Education
Bachelor of Arts -
University of Mumbai
04.2001 -
Skills
- Business development and planning
- Sales expertise
- Customer Response
- Call Center Operations
- Complaint Handling
- Staff Mentoring
- Team Management
- Customer Relations
- Training and mentoring
Interests
Gardening
Teaching
Accomplishments
- Employee of the Month - Twice
Timeline
Sales Executive
Rajyog Enterprises
03.2018 - 06.2019
Customer Care Manager
Wipro BPO
09.2016 - 01.2018
Customer Care Executive
WNS Global Services
04.2014 - 07.2016
Bachelor of Arts -
University of Mumbai
04.2001 -
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