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Senior Operation Manager II

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Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Over 10 years of leadership experience in e-commerce, quick-commerce, and supply chain management, and expertise in ops management related to Motherhub, sorting center, first mile, and middle mile for the industry.
Currently working as the Senior Manager II(Process Excellence Operations) at Zepto and having experience in major e-commerce giants like Amazon, Flipkart, and Mahindra Logistics and FC Head of Operations at Blinkit(Zomato Hyperpure).
Proficient in stakeholder management, facilitating seamless planning and execution.
Achieved operational efficiency by improving establishing standard operating procedures, and consistently delivering sustained results.
Engaged with strategic to minimize supply chain risks and proactively communicated with stakeholders, yielding significant benefits.
Enduring legacy of accomplishment in implementing new processes to reduce losses, ensuring operational continuity during crisis situations, and fostering a safety-oriented culture among associates and drivers.
Responsible for enhancing organizational efficiency and effectiveness by leading continuous improvement initiatives.
Evaluate existing processes, analyze implemented changes, and recommend adjustments to workflows, schedules, or other processes.

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A seasoned IT professional with a wealth of experience in Service Delivery, Project Management, and Application Production Support Operations. Currently serving as a Manager II IM Service Delivery at Xerox Technology Services India LLP, oversee application portfolio management, encompassing project delivery and production support.
Demonstrated expertise in managing projects from inception to completion, leading diverse teams to success.
Worked with clients from various regions, including APAC, the Middle East, USA, and Canada.
Directed the end-to-end delivery of enhancements and projects using agile methodology and have a proven track record of delivering services to clients within specified SLAs.
Proficient in incident, change, and problem management and have effectively led a geographically dispersed application development, maintenance, and support team.
Oversaw the regional IMS project and support for HCL Kerala, leading a team of over 100 professionals, and have overseen a 24X7 Support operation Team.

A qualified and successful Engineering professional with total 6 years 7month of experience in customer support engineer and projects management, project coordination. currently working as Senior operation Associate.

Highly skilled and results-oriented operations manager with extensive experience in managing daily operations, coordinating cross-functional teams, and optimizing processes for improved efficiency. Areas of expertise include analyzing operational workflows, reducing costs, and ensuring compliance with organizational policies and regulations. Demonstrates strong leadership skills, focusing on team building and driving high performance. Proficient in managing key performance indicators (KPIs), handling escalations, and delivering impactful financial solutions through data-driven strategies. Committed to maintaining accurate reports and records while fostering effective communication and collaboration across teams to ensure organizational success.

Priyanka Khedkar

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Senior Operation Associate II

Content Editor (Content Manager)

Associate News Operation

Marathi Language Manager

NDTV PVT LTD

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M.Sc. in Communication Studies -

Bachelor of Arts -

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Senior Operation Associate II

Content Editor (Content Manager)

Associate News Operation

Marathi Language Manager

NDTV PVT LTD

M.Sc. in Communication Studies -

Bachelor of Arts -

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