Priyanka Kodam
Yellapur
Summary
Detail-oriented Salesforce & ServiceMax QA professional with 3.9 years of experience in manual and automation testing using AccelQ. Skilled in functional, regression, UAT, and performance testing across Sales Cloud, Service Cloud, and ServiceMax. Adept at test strategy execution, defect management, and Agile methodologies. Holds multiple Salesforce & automation certifications, ensuring high-quality project deliveries in enterprise environments. Skilled in functional, regression, UAT, and performance testing across Sales Cloud, Service Cloud, and ServiceMax.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Development Analyst
Accenture
Hyderabad
10.2022 - Current
- Led ServiceMax testing, ensuring a smooth Work Order lifecycle, scheduling, and technician dispatching.
- Conducted end-to-end Service Board testing. Validated - Work Order Scheduling: Auto/manual assignments based on availability, skillset, and location.
- Dynamic Gantt View: Real-time technician schedules, and task updates.
- Dispatch Console: Routing optimization, calendar integrations, real-time status updates.
- Performed GoApp mobile testing. Ensuring Real-time work order updates, offline functionality, and GPS-based tracking.
Salesforce Development Associate
Accenture
Hyderabad
07.2021 - 10.2022
- Conducted end-to-end testing for Sales Cloud & Service Cloud from requirement analysis to Go-live
- Executed Functional, Regression, UAT, and Performance Testing
- Validated Salesforce configurations, integrations, and security settings including: Validation Rules, Flows, Process Builder, Approval Processes
- SSO & Connected Apps integrations
- Automated Salesforce regression test suites using AccelQ, reducing testing time significantly
- Developed test cases in JIRA and collaborated on user story refinement
- Created knowledge base articles, improving defect resolution efficiency
- Ensured defect-free solutions, receiving client recognition for high-quality project deliveries
Education
Bachelor of Technology - Electronics and Communication Engineering
S R Engineering College
Warangal, Telangana05.2021
Intermediate - Board of Intermediate Education
SR Junior College for Girls
Warangal, Telangana04.2017
SSC - Board of Education
Auxilium High School
Yellapur, Telangana04.2015
Skills
- Salesforce Testing: Sales Cloud, Service Cloud, ServiceMax, and FSL
- Testing types: Functional Testing, Regression Testing, Sanity Testing, UAT and Performance Testing
- Automation testing tool AccelQ
- ServiceMax GoApp
- Salesforce tools: Data Loader, Data Import Wizard and Salesforce Inspector
- Agile and Test Management: JIRA for test case and defect tracking
- P3 Competency in Salesforce Solutions
Certification
- Salesforce Certified Administrator, 02/26/22
- Salesforce Certified App Builder, 07/10/22
- Salesforce Certified Platform Developer I, 07/02/22
- Salesforce Certified Sales Cloud Consultant, 07/13/23
- Salesforce Certified Associate, 11/19/24
- Certified AccelQ Automation Engineer, 07/26/24
- Certified AccelQ Automation Expert, 07/26/24
Accomplishments
- Fast-track promotion to Analyst within 1.5 years (09/01/22).
- Recognized for delivering 0-defect projects in production.
- Appreciated for maintaining high-quality standards across Salesforce projects.
Timeline
Salesforce Development Analyst
Accenture
10.2022 - Current
Salesforce Development Associate
Accenture
07.2021 - 10.2022
Bachelor of Technology - Electronics and Communication Engineering
S R Engineering College
Intermediate - Board of Intermediate Education
SR Junior College for Girls
SSC - Board of Education
Auxilium High School
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