Priyanka Kumari
Greater Noida
Summary
Gainsight Nxt Administrator, with an in depth understanding of platform. Exceptional talents with proficiency in Journey Orchestrator. Managed day-to- day support of Gainsight users. Worked across products : CS, PX, CE, EE, CC.
Overview
6
6
years of professional experience
1
1
Certification
Work History
GAINSIGHT ADMIN
Gainsight
Noida
09.2022 - Current
- Evaluates external data systems and design requirement to understand feasibility and level of efforts
- Custom objects in Gainsight MDA to load and store data including record identifiers
- Configured Gainsight application including rules, reports, dashboards, Call to Action, playbooks, heath scores, surveys and workflow
- Configured Connector 2.0 and established connection on external APIs.
- Designed Business rules that analyses customer data and trigger actions for Customer Success team to engage with customers.
- Configured, deployed and administered Gainsight platform with all system configuration.
- Dataflow for Customer Onboarding Process as part of PS services offered by Gainsight.
- Calculated Customer Entitlements for different package offered.
- Integrated Sendoso for designing and sending gifts automatically once customers reaches milestone.
IT ANALYST & GAINSIGHT ADMIN
NLineaxis
07.2021 - 09.2022
- Worked to Design and deliver new programs in Gainsight for global CS teams (Win Survey, Lost Survey, NPS Survey & C-sat Survey) Worked on rules Engine that analyze customer data and trigger actions (CTAs) for the CS team to proactively engage with customers and enable our CS team to scale
- (Data write back rules, Onboarding rules etc.) Configured and deployed reports, dashboards and C360 view
- Worked on Connector 2.0 on related sync jobs (Gainsight connect, Company sync job) Used Gainsight Analyzer feature at required places
- Building and managing Custom reports, dashboard and list view (SF) Maintain user roles and profiles, security settings, access settings (SF) Worked on SFDC: Objects, fields, Record type.
CUSTOMER SERVICE EXECUTIVE
IEnergizer
08.2018 - 07.2020
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Attended to customer's needs and complaints over voice support
Education
Masters in business administration -
Lovely Professional University
PunjabBachelors in business administration -
Lovely Professional University
PunjabSkills
- Expertise in Advance Excel with Macros
- Salesforce Admin
- AWS S3 Bucket
- Sendoso
- Marketo
- Data Loader & Data Import
- Data Integration
- Data Modelling
- Data Designing
- Jira, DocuSign, Spring CM, Salesloft
Certification
Certified Gainsight NXT Admin
Certified Salesforce Admin
Microsoft certified in Advance Excel
PX Level 1 Certified
Timeline
GAINSIGHT ADMIN
Gainsight
09.2022 - Current
IT ANALYST & GAINSIGHT ADMIN
NLineaxis
07.2021 - 09.2022
CUSTOMER SERVICE EXECUTIVE
IEnergizer
08.2018 - 07.2020
Masters in business administration -
Lovely Professional University
Bachelors in business administration -
Lovely Professional University
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