Priyanka Misra

Got rehired as a Benefit Operation Administrator with the Backend team with Wipro once again effective 2021.

Started working in the health and welfare domain in the mid market and maintained and processed the data for the US Clients.

Performed the work in MS Excel and resolved the queries of the customers of the clients in the form of tickets.

Took action on individual Audit Reports for the clients.

Supported the team in gaining new ideas to perform new work within the same time.

Held communication sessions within the team in order to perform better each time.

Conducted the refresher for different process for better understandings.

• Streamlined office operations by implementing efficient administrative systems and procedures.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
• Improved employee productivity with effective time management strategies for daily tasks.
• Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
• Generated reports to suggest corrective actions and process improvements.
• Developed effective improvement plans in alignment with goals and specifications.

• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
• Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Assisted passengers with special needs, providing personalized care and support throughout the flight.
• Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
• Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
• Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
• Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
• Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
• Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
• Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
• Checked personnel for proper uniforms and safety equipment.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Cleaned and serviced aircraft cabin, galleys and lavatories.
• Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Ensured safety and comfort of customers onboard aircraft.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Answered passenger questions and provided solutions to issues arising during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Initiated my position from (August'17 till March'19)with Client facing and handling the queries through Customer Service department (Web Chat) process for the Client AT&T and Boeing.

Handled the Boeing Client for both Active and Retiree customers and shared the benefits for the Boeing employee on and off the Annual Enrollment period.

After an year, I was moved to the DVS Department of the organization to deal with the verification of the documents of the customers, to make them eligible for the benefits.

After 2 months, I was offered the opportunity to be the part of the Benefits Operations team, where I had learned, performed and delivered the various process for almost 4-5 clients at a time, which involved the TAT for the particular process. ( StateFarm, Conocophilips etc.)

I have been allocating the work and provided certain trainings to the freshers and have kept the track of work amongst the team members via workflow.

Took certain training sessions.

Prepared Monthly and quarterly reports and presentation simultaneously.

• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Participated in Bollywood journalism Team and was a part of Interviewee team for "SardarJi" and interviewed "Diljit Dosanjh" and the co-actor.