Priyanka Pal
DELHI
Summary
Experienced Human Resources professional with 6 years in talent acquisition, employee engagement, and policy implementation. Skilled in sourcing candidates, conducting interviews, and enhancing workplace culture. Knowledgeable in employment law and HR best practices to align with business objectives. Proven experience in data collection and community engagement, ensuring confidentiality and effective communication with diverse populations.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Assistant Manager
Genpact
03.2026 - Current
- Onboarding & Experience Management: Guided new hires through orientation, delivered memorable welcome experiences, and ensured seamless integration into company culture as primary point of contact.
- High-Volume Public & Candidate Interaction: Conducted daily face-to-face and virtual interactions with hundreds of diverse candidates, maintaining a welcoming, warm, and professional demeanor at all times.
- Active Listening & Conflict Resolution: Managed candidate concerns, feedback, and escalations with high empathy and emotional intelligence, de-escalating tense situations smoothly and constructively.
- Public Speaking & Orientation Facilitation: Led group briefings and orientation sessions, presenting company policies and culture clearly to large audiences while engaging participants.
- Candidate Relationship & Engagement: Designed and executed employee engagement activities and feedback channels, building rapport and maintaining high satisfaction rates across teams.
- Cultural Sensitivity & Inclusivity: Interacted daily with individuals from diverse socio-economic and cultural backgrounds, practicing adaptability, respect, and inclusive communication across all touchpoints.
- Brand Ambassadorship: Represented the organisation at campus drives, job fairs, and networking events, acting as a polished, professional, and approachable ambassador for the company brand.
Human Resource Specialist
SRP US Logistics
Gurugram
05.2024 - 02.2026
- Processing new hires, documentation, exit formalities, full and final settlement.
- Creation of Offer Letter, Employment Contract, Forms and validation of Certificates.
- Maintaining employee files (both digital and physical) & managing contracts, ID cards.
- Coordinate with payroll for accurate salary processing & manage leave balances, absences, and holiday records.
- Served as primary contact for employee inquiries, providing support and information.
- Assisted managers with performance reviews, feedback mechanisms, and PIP execution to enhance employee development.
- Identified training needs and coordinated learning programs with trainers to support employee growth and skill enhancement.
- Sent personalised congratulatory emails and e-cards to employees on work anniversaries and birthdays, fostering a positive workplace culture.
- Support company branding on platforms like LinkedIn and Glassdoor.
Recruiter
Trueblue Inc
Gurugram
10.2021 - 05.2024
- Sourced viable candidates from LinkedIn and Indeed based on job role and location.
- Contact the candidate if they are open for the position via LinkedIn & Indeed.
- Collaborated with US client vendors to enhance recruitment processes in non-technical staffing.
- Train and guide hiring managers and team members on utilizing the AST effectively. Stay updated on AST trends and best practices to optimize recruitment operations.
- Managed the SLA report, ensuring the team consistently met SLA targets. Regularly communicated the SLA report, monthly dashboard, and scorecard to stakeholders.
- Addressed escalations by conducting root cause analysis and providing timely feedback to the respective team members.
- Assisted new employees as part of Success Coach team, facilitating their transition into the organisation.
Customer Service Representative
Jindalx
New Delhi
02.2020 - 10.2021
- Ensured customer satisfaction and loyalty through professional, efficient, and positive service.
- Provided customers with accurate and timely updates and resolutions to enhance their experience.
- Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner.
- Monitored CSAT to gauge customer sentiments and applied feedback for process improvements.
Education
Master of Business Administration - Human Resource Management
Amity University
Noida, IN-UP01-2026
Diploma of Higher Education - Commerce & Accounting
University of Delhi
New Delhi, IN-DL01-2019
Certificate of Higher Education - Commerce
Sarvodaya Kanya Vidhyalaya
New Delhi, IN-DL01-2015
Skills
- Onboarding management
- Recruitment
- Talent Sourcing Techniques
- Applicant tracking systems
- Performance management
- Training coordination
- Database management
- Policy implementation
- Employer Branding
- Employee engagement
- Employee relations management
Certification
- Power BI with Excel
- Excel and ChatGPT
Accomplishments
- I received the Amazon voucher for maintaining CSAT above 80% in OJT.
- Recognized with a voucher for implementing successful hiring strategies.
- I received appreciation mail from the external quality team for maintaining 100% quality in HS.
- Reduced employee attrition by regular engagement initiatives and proactive grievance resolution.
Languages
English
Custom
I certify that the information provided in this resume is true and accurate to the best of my knowledge.
Timeline
Assistant Manager
Genpact
03.2026 - Current
Human Resource Specialist
SRP US Logistics
05.2024 - 02.2026
Recruiter
Trueblue Inc
10.2021 - 05.2024
Customer Service Representative
Jindalx
02.2020 - 10.2021
Master of Business Administration - Human Resource Management
Amity University
Diploma of Higher Education - Commerce & Accounting
University of Delhi
Certificate of Higher Education - Commerce
Sarvodaya Kanya Vidhyalaya