Workday
Priyanka Pandey
Business Process Lead
Bengaluru,KA
Summary
Dynamic Business Process Lead at Tata Consultancy Services with a proven track record in operational excellence and team motivation. Expert in workflow optimization and data-driven decision making, successfully enhancing performance metrics and achieving project goals. Adept at problem-solving and fostering a collaborative team environment to drive continuous improvement.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Business Process Lead
Tata Consultancy Services
08.2023 - Current
- Setting team goals and objectives aligned with company targets.
- Managing team workload, priorities, and deadlines.
- Conducting performance reviews and appraisals.
- Identifying training needs and development opportunities.
- Ensuring the team follows processes and best practices
- Provide guidance, mentoring, and feedback to team members.
- problem-solving and conflict resolution within the team.
- Monitor performance, address issues, and implement improvements.
Operations Analyst
First Advantage
07.2021 - 11.2022
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Conducted background verifications for clients across various industries.
- Verified candidate's employment history, education, and professional references.
- Utilized verification tools and databases to validate candidate information.
- Ensured compliance with company policies, and regulatory requirements.
- Maintained accurate records, and reported verification status to clients.
- Identified and addressed discrepancies or issues during verification.
Relationship Manager
Magic Bricks Realty Services
07.2020 - 07.2021
- Manage relationships with multiple banking partners (25+ banks) for home loan services.
- Source and process home loan applications through various banking channels.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Guide customers through loan options from partnered banks, matching their needs.
- Collaborate with banks, sales teams, and internal stakeholders for smooth loan processing.
- Stay updated on bank policies, interest rates, and loan products to offer the best options.
- Achieve sales targets leveraging MagicBricks' bank partnerships
Customer Service Associate
Teleperformance
10.2016 - 02.2020
- Managed car loan applications for new and pre-owned vehicles.
- Evaluated customer creditworthiness and loan eligibility.
- Coordinated with banks, dealerships, and customers for loan processing.
- Ensured documentation, verification, and disbursement of loans.
- Handled customer queries and issues related to car loans.
- Achieved sales targets for the car loan business.
- Stayed updated on auto loan products, interest rates, and policies.
Education
Bachelor of Commerce - Accounting
04.2001 -
Skills
Operational excellence
Workflow optimization
Team building and motivation
Data-driven decision making
Multitasking Abilities
Problem-solving abilities
Professionalism
Task prioritization
Self motivation
Performance metrics development
Software
Service now
CRM
Verification tools for background checks
Timeline
Business Process Lead - Tata Consultancy Services
08.2023 - Current
Operations Analyst - First Advantage
07.2021 - 11.2022
Relationship Manager - Magic Bricks Realty Services
07.2020 - 07.2021
Customer Service Associate - Teleperformance
10.2016 - 02.2020
Sree Venkateshwara College - Bachelor of Commerce, Accounting
04.2001 -