Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Priyanka R, Scrum Master

20, Ram Brindavan RAMA Associates, MCN Nagar Extention, Thoraipakkam, Chennai- 600097

Summary

Responsible and dedicated Agile Practitioner with 6+ years of experience in Agile Methodology and Scrum. Over 1.5+ years of hands-on experience as a Scrum Master, specializing in training teams, supporting Product Owners, fostering an Agile Mindset, removing impediments, and delivering customer-centric products and features. Extensive background with 4+ years of experience as a Credit Controller, managing accounts receivable, improving cash flow, and optimizing financial processes. My dual expertise in financial operations and Agile practices provides a unique perspective that facilitates collaboration and ensures alignment with business goals. Eager to apply my skills in a challenging role to drive innovation and deliver impactful solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Scrum Master

Accenture Solutions Pvt Ltd
12.2021 - Current
  • Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to improve team collaboration and project delivery
  • Guide the team in adopting the Scrum framework to enhance productivity and efficiency.
  • Collaborate with stakeholders to prioritize project requirements and ensure alignment with business objectives.
  • Utilizing JIRA to track progress, manage workflows, and ensure transparency across teams.
  • .Mentor and coach team members on Scrum principles, fostering a culture of continuous improvement and learning.
  • Lead retrospectives to identify areas for improvement and drive ongoing enhancements in team processes.
  • Resolve conflicts and challenges within the team to maintain a positive and productive work environment.
  • Develop and maintain a shared vision of the product, ensuring team alignment with project goals and deliverables.
  • Partner with product owners to prioritize tasks and ensure that business requirements are met.
  • Ensure timely delivery of sprint objectives and outcomes, within scope and budget.
  • Ensure compliance with Agile/Scrum principles, best practices and removing impediments.
  • Manage the full credit control process to ensure the timely collection of outstanding payments.
  • Monitor customer accounts, ensuring adherence to credit limits and payment terms.
  • Review accounts receivable reports, identify overdue accounts, and take action to resolve payment issues.
  • Communicate with clients regarding overdue payments and negotiate payment terms as necessary.
  • Collaborate with internal teams to resolve billing disputes and discrepancies.

Credit Controller

Tata Consultancy Services
01.2018 - 03.2021
  • Expert in root cause analysis of disputes, ensuring timely dispute resolution and minimizing delays.
  • Research and resolve discrepancies, ensuring accounts are updated with accurate and up-to-date information.
  • Identify and resolve financial errors by categorizing them based on their type and nature.
  • Reconcile transactions at both the transaction level and accounting level, ensuring alignment with payment gateways.
  • Successfully reconcile 360+ old references, closing them within the provided deadlines.
  • Build strong relationships with customers, sales teams, account managers, and clients, ensuring clear communication and collaboration.
  • Identify business knowledge gaps and ensure that team members take ownership of their deliverables.
  • Escalate any suspicious or irregular activities to the Manager promptly to mitigate risks.
  • Knowledgeable in credit applications, write-offs, payment reversals, and customer refunds processing.
  • Actively participate in reporting status to clients, ensuring transparency and effective communication.
  • Consistently achieve monthly cash collection targets, contributing to the financial health of the organization.
  • Implement various collection strategies based on debt aging buckets and past due efforts to improve recovery.
  • Monitor customer accounts for non-payments, delayed payments.
  • Tools Used: CARA, GOLD, IRCM, Oracle, Compass, Lotus, SharePoint

Education

Bachelor of Mathematical Sciences - B.SC Mathematics

D.G Vaishnav College of Arts And Science
04-2017

Skills

  • Time Management
  • Scrum Master
  • Agile Methodologies
  • Project Delivery
  • Stakeholder Management
  • Team Collaboration
  • Continuous Improvement
  • Safe scrum
  • Conflict Resolution
  • Credit control
  • Effective customer communication

Certification

  • SAFe 6.0.1

Accomplishments

  • Client Satisfaction Award 2020
    Successfully resolved customer disputes, leading to high customer satisfaction scores and improved client retention.
  • Team Collaboration Excellence Recognition Award 2023
    Led cross-functional teams to successfully deliver high-impact projects, fostering an environment of collaboration and transparency.

Timeline

Scrum Master

Accenture Solutions Pvt Ltd
12.2021 - Current

Credit Controller

Tata Consultancy Services
01.2018 - 03.2021

Bachelor of Mathematical Sciences - B.SC Mathematics

D.G Vaishnav College of Arts And Science

Similar Profiles

CREATE PROFILE
Priyanka R, Scrum Master