Priyanka Sawant

Client Compliance & Contractual Adherence: Information Security & Documentation Review: Audit & Compliance Management:

• Manage and participate in completion of ISO, SSAE-1, MSA and 3rd party vendor audits.
• Ensuring client compliance activities are processed and closed within defined timelines.
• Achieving 100% compliance as per client contractual agreements and information security requirements.
• Reviewing and validating client Master Service Agreements (MSAs) and Information Security Documents from an Information Security perspective.
• Providing timely and accurate responses to client questionnaires, RFPs, and compliance-related inquiries.
• Managing client and external audits by gathering and validating required evidence.
• Planning, coordinating various internal audits like physical audit/spot audits, site audit, pre-ISMS audits, GDPR audits/assignments, DORA, WFH audits etc.
• Conducting training sessions on ISMS
• Enhanced team productivity through effective communication and collaboration strategies.

• Adapted quickly to new industries and client requirements, demonstrating versatility in approach and methodology when conducting audits.
• Collaborated with cross-functional teams to ensure comprehensive audits and accurate reporting.
• Conducting internal ISMS audits & QMS audits
• Quality, Risk, and Compliance Management across the organization Implementation of Information Security Management System(ISMS) across the organization.
• Documenting organizational policies and procedures.
• Documenting audit findings and sharing reports with stakeholders.
• Collaborating with stakeholders on Corrective and Preventive Actions (CAPA) closures.
• Conducting training sessions on ISMS and QMS.
• Identifying organizational risks and developing mitigation plans.

• Led a team of 10 engineers, overseeing helpdesk operations, ensuring efficient issue resolution, and optimizing support processes for improved service delivery.
• Working as Office365 Exchange Administrator
• Working as G Suite Administrator
• Providing L1 & L2 level support for all gsuite related queries
• Addition/Deletion email addresses/group in Office 365
• & G Suite
• Enable email forwarding for mailboxes as per the request
• Recover deleted items in a user’s mailboxes
• Troubleshooting mail routing issues
• Manage Anti-spam and Anti malware protection
• Perform eDiscovery/eVault on required mailboxes and export the mailbox as per the request
• Transport rules and Policy Creation, modification
• Fix Mail Flow Issue
• Mobile Policies and access
• Prevent False positive email marked as a spam with a safelist or other techniques
• Working with Power shell (Office365, Exchange Online)
• Shared Mailbox creation and permission
• Configuring One Drive Application and troubleshooting issues related with one drive
• Configuration Share-point and troubleshooting issues related with it
• Troubleshooting issues related to O365 Admin Portal
• Providing L1 support for JIRA Servicedesk Tool
• Configuring Projects in JIRA Service desk
• Troubleshooting workflow, alerts etc related queries
• Understanding of IT Service Management, working of Helpdesk
• Working as BArracudda Application Administrator
• Working as Cisco ATP Administrator
• Handling escalation and coordinating with Team for proper closure
• Working on the increasing productivity of engineers
• Creating Dashboard/Presentation based on different analyses and publishing to the management

Achievements:-

• Successfully handled Migration of Email Client on Office365 for 1000+ users
• Successfully handled Migration of Email Client on G Suite for 2000 + users
• Appreciation certificate for “Promising Qkite” in 2018
• Appreciation certificate for “Team of the Year” in 2019

• Domain ID creation/deletion, ID movement & providing access through Active Directory
• Email ID creation, deletion, auto forwarding enable on Exchange Server
• Handling queries regarding emails/email server
• Monitoring network link and logging a call with respective ISP for link issue
• Preparing reports on Daily, Weekly, Monthly Basic
• Scheduling Engineers and coordinating with them till resolution
• Taking follows with Vendor and Handling Escalation
• To install basic software like MS-Office 2003/2007, anti-virus, MS-Outlook, drivers etc
• Troubleshooting applications issues remotely
• Give technical support over phone or email
• Configuring and Troubleshooting MS-Outlook
• Handling activities centrally and taking follow ups with engineers for same
• Handling customer’s queries & escalations

• Preparing reports on Daily, Weekly, Monthly Basic
• Scheduling Engineers
• Taking follows with Vendor and Handling Escalation
• Attending Meeting with Client on weekly basic and discussing issues and preparing MOM accordingly
• Assembling and troubleshooting computers
• Handling printers, scanner and issues in local environment
• To install basic software like MS-Office 2003/2007, anti-virus, Lotus Client, drivers etc
• Troubleshooting basic applications like Finacle, Talisma
• Configuring and Troubleshooting Lotus Client
• Handling Escalations
• Troubleshooting different issues through remote access