Priyanka Sharma
Kolkata
Summary
Infrastructure Implementation Services Analyst with 8 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
9
9
years of professional experience
Work History
Infrastructure Implementation Services Analyst
Accenture Solutions Pvt Ltd
06.2019 - Current
- Description
- Server, Database and Network monitoring and initial troubleshooting of redundant issues like disk space, paging file and CPU utilization of Windows servers; File system, swap, and CPU utilization of UNIX servers; Database down or tablespace issues etc
- Worked on Control_M and Dollor Universe to resolve various kinds of batch jobs, worked in VTOM/HAL/SPLUNK related incidents
- Making root cause analysis of the occurred incident and sharing with the specific team
- Proficient with JCL, CICS, VSAM, DB2, and mainframe tools
- Communicated with clients to identify and resolve problems
- Ensured all key processes are completed accurately within timeframe
- Investigate, escalate, resolve, and perform follow-up tasks on system and related problems as defined by policy, standards, and/or service level agreements
- Technology
- Used
- Control_M , Service Now, SPLUNK, VTOM, TWS
Cloud Migration and IMP Delivery Associate
Accenture Solutions Pvt Ltd
06.2016 - 06.2019
- Worked on backup technology on HPDP and NETBACKUP tools to analyze, troubleshoot and fix various backup failures including server and database backups
- File replications and script management for servers; monitoring servers on a proactive basis for service interruption, server performance and backup failures
- Reviewing & initiating measures for streamlining internal processes; identifying and implementing methodologies of backup and solutions for continual operations of the business
- Technology
- Used
- Windows and multiple backup versions
- Event/Incident Management
Education
B.com Hons - Business Accountancy
Karm City College
Jamshedpur, India03-2012
Skills
- Documentation and reporting
- Teamwork and collaboration
- MS Excel
- Time management
- Analytical thinking
- Microsoft office
- Root-cause analysis
- Report preparation
- Issue identification
- System analysis
- Incident reporting
Timeline
Infrastructure Implementation Services Analyst
Accenture Solutions Pvt Ltd
06.2019 - Current
Cloud Migration and IMP Delivery Associate
Accenture Solutions Pvt Ltd
06.2016 - 06.2019
B.com Hons - Business Accountancy
Karm City College
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