Priyanka Upadhayay

• Conducted training sessions for end users on how to use newly implemented systems or applications and connect all activate online channels with Channel Manager.
• Handling OTA interfaces for partners like Protel, IDS,Lucid, Prologic.
• Worked on GDS, Booking Engine,Metasearch(Google/Tripadvisor), Channel Mnager along with PMS connectivity Implementation
• Understand customer requirements and technical specifications of assigned projects and ensure quality of implementation and scheduled deliverables.
• Provide product training to new customers.
• Activate OTAs, PMS etc for customer and do initial testing.
  Monitoring transactions in daily basis, maintain quality records and generate reports.
• Co-ordinate with product development, technical support and integration team to resolve implementation issues.
• Provide detailed feedback and reviews for implementation handoff to the Customer Support Team.
• Responsible for establishing and maintaining project plans and deliverables.

·

·

• Main Role to handling the New Projects of onboardings and completion of task of implementation related
• Implementation done for Account -Amritara Hotels, Clarks Hotel Mandi, Brij Hotel Dharamshala ,First Halt Hotels, Ahuja Group, Altruist Hotel, Leisure Hotels ,Inde-Golden Tulip Hotels,Howard Hotels, Shervani Hill Top, Samode Hotels
• Integration of additional products and connectivity of Channel Manager either Axisroom or any third Party CM, Booking Engine, Payment Gateway, POS, Wifi Interface and Accounting Tool like Hostbook
• Serve as the Primary point of contact for customers seeking assistance during the implementation phase via phone, email
• Conduction of Client onboarding training sessions department wise as per the training module discussed in Implementation Plan call, setup the account and Go -live
• Collabaration with the Product Development team to deliver the standard for client requirements and enhancements
• Working with the defined SLAs and take the extreme customer satisfaction with the usage of internet tools like Zoho, Jira
• Create Development and requirement ticket to the tech team on JIRA Tool to save the customer as per the requirement type
• Following the Implementation process set by management and deliver the account after the 7 days holding period of the account to Account management team once the Implementation is completed
• Conduction of bi-weekly webinar sessions for the existing customers on the Prodcut, New Release and enhancements.

• Management of major account-Royal Orchid Hotels, Olive By Embassy, Goldfinch Hotels and other small Hotel Chains in South India
• Account Managing the onboarding cycle of clients as per the region assigned
• Handovered India(South)
• Assisting team for onboarding process of Hotels
• Primary work is to onboard the Hotel as per their services and operation requirement
• Scheduling the training session for all the operation staff including Frontdesk, Housekeeping, and Restaurant
• Work on escalations raised by client to coordinate between the team and Hotel
• Help in setup and integration of Hotel on PMS, channel manager
• Maintain the NPS score of client who rated the product below 9 who can be potentially churn customers so resolve their concern and convert them to promoters to achieve high NPS score
• Engaging the clients to get the renewals and payments of subscription.

• Maintained up to date knowledge of products and services
• Client onboarding on the software and OTAs integration with software
• Provide the demonstration and online training to new onboarded Hotels
• Connect and register new Hotels on all major OTAs
• Upselling of software via leads generated
• Excellent command on all major OTAs and meta search engine backend process
• Create Google business page of new Hotels
• Build a strong relationship with Hotel partners and OTAS Marketing manager
• Keep records of customer interaction details of complaints, raised issues as well action taken
• Optimize the content, price and inventory availability competitiveness on all major OTAs to increase the visibility and customer conversion for the Hotels
• Get renewal subscription of existing clients
• Coordinate between SEO team and client.