Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Probudhya Guchait

Probudhya Guchait

Content Writer, Customer Service Specialist
Kolkata

Summary

Experienced customer service professional with 6 years of expertise in delivering exceptional support, resolving issues, and enhancing customer satisfaction.

Developed and managed a dynamic web platform for past 3 years, which became a household name in Kolkata Football now.


Overview

6
6
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Co-Founder, Content Creation Head, Content Writer

MBFT
Kolkata
07.2023 - Current
  • Implemented operational processes to improve efficiency and streamline workflows.
  • Managed team of 30+ Volunteers who contribute regularly.
  • Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
  • Created and maintained corporate website, marketing materials, and social media accounts.

Customer Service Associate

Amazon India
02.2020 - 01.2026

Worked in a customer centric environment for past 6 years and delivered results the company asked for.

  • Utilized internal systems to track customer interactions and maintain accurate records.
  • Collaborated with team members to resolve complex customer issues effectively and timely.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Education

Btech - Computer Engineering

MAKAUT
Kolkata, India

Diploma - Computer Science and Technology

WBSCTE
Kolkata, India

Secondary (Madhyamik) -

Sri Ramkrishna Sikshalaya
Kolkata, India

Skills

Logical Thinking

Accomplishments

  • Part of Pilot Bengali Customer Service team of Amazon
  • Worked as an SME (Resolution Specialist) in Amazon
  • Lead the MBFT YouTube Team's Growth
  • Got AFC Media Accreditation for MBFT

Certification

Software Testing

Hobbies and Interests

  • Watching Football
  • Writing Sports related Contents

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency
  • Bengali, Full Professional Proficiency


Personal Information

Timeline

Co-Founder, Content Creation Head, Content Writer

MBFT
07.2023 - Current

Customer Service Associate

Amazon India
02.2020 - 01.2026

Btech - Computer Engineering

MAKAUT

Diploma - Computer Science and Technology

WBSCTE

Secondary (Madhyamik) -

Sri Ramkrishna Sikshalaya

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Probudhya GuchaitContent Writer, Customer Service Specialist