Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Languages
Personal Information
Timeline
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Probudhya Guchait

Probudhya Guchait

Content Writer, Customer Service Specialist
Kolkata

Summary

Experienced customer service professional with 6 years of expertise in delivering exceptional support, resolving issues, and enhancing customer satisfaction.

Developed and managed a dynamic web platform for past 3 years, which became a household name in Kolkata Football now.


Overview

6
6
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Co-Founder, Content Creation Head, Content Writer

MBFT
Kolkata
07.2023 - Current
  • Implemented operational processes to improve efficiency and streamline workflows.
  • Managed team of 30+ Volunteers who contribute regularly.
  • Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
  • Created and maintained corporate website, marketing materials, and social media accounts.

Customer Service Associate

Amazon India
02.2020 - 01.2026

Worked in a customer centric environment for past 6 years and delivered results the company asked for.

  • Utilized internal systems to track customer interactions and maintain accurate records.
  • Collaborated with team members to resolve complex customer issues effectively and timely.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Education

Btech - Computer Engineering

MAKAUT
Kolkata, India

Diploma - Computer Science and Technology

WBSCTE
Kolkata, India

Secondary (Madhyamik) -

Sri Ramkrishna Sikshalaya
Kolkata, India

Skills

Logical Thinking

Accomplishments

  • Part of Pilot Bengali Customer Service team of Amazon
  • Worked as an SME (Resolution Specialist) in Amazon
  • Lead the MBFT YouTube Team's Growth
  • Got AFC Media Accreditation for MBFT

Certification

Software Testing

Hobbies and Interests

  • Watching Football
  • Writing Sports related Contents

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency
  • Bengali, Full Professional Proficiency


Personal Information

Timeline

Co-Founder, Content Creation Head, Content Writer

MBFT
07.2023 - Current

Customer Service Associate

Amazon India
02.2020 - 01.2026

Btech - Computer Engineering

MAKAUT

Diploma - Computer Science and Technology

WBSCTE

Secondary (Madhyamik) -

Sri Ramkrishna Sikshalaya
Probudhya GuchaitContent Writer, Customer Service Specialist