Prudhvi Alubilli
Hyderabad
Summary
Dedicated Customer Support Executive with 4+ years of experience in high-volume call centres. Expert in navigating complex inquiries and de-escalating conflicts.
Skilled Digital Interaction Advisor with background in enhancing online customer experiences. Focus on driving brand growth through innovative and customer-centric approaches. Previous work resulted in significant improvement of user engagement metrics and overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
DIGITAL INTERACTION ADVISOR
247.ai
Uppal
09.2021 - 03.2026
- Worked as a Tech support specialist over the client computers to resolve the technical issues remotely.
TECH SUPPORT ENGINEER
WFM technologies pvt ltd
Secendrabad
03.2023 - 12.2025
- Worked as a technical support specialist for US based pharmacies remotely to resolve the software issues and helping with technical troubleshooting.
Education
SSC -
Bhashyam public school
HabsigudaIntermediate -
Sri Chaitanya junior College
NarayangudaB.tech - electronics and communication
Vignana bharathi institute of technology
GhatkesarSkills
- Troubleshooting Expertise
- Remote Diagnostics
- Problem Resolution
- Design
- Customer Support
- Ticketing Systems
- Technical Documentation
Languages
English
Proficient
C2
Telugu
Proficient
C2
Awards and honours
- Received a cheque of 3 thousand rupees for scoring complete marks in junior and senior intermediate mathematics.
Hobbies
- Playing cricket
- Listening to music
- Using Social media
Deceleration
- I announce that the information and details shared in this resume are correct and inclusive.
Timeline
TECH SUPPORT ENGINEER
WFM technologies pvt ltd
03.2023 - 12.2025
DIGITAL INTERACTION ADVISOR
247.ai
09.2021 - 03.2026
SSC -
Bhashyam public school
Intermediate -
Sri Chaitanya junior College
B.tech - electronics and communication
Vignana bharathi institute of technology