P.S. PRATHAPKUMAR
Sales Manager - South
Gudiyattam
Summary
To be able to increase the scope of my learning in a more practical sense and to broaden my experience by engaging in a job where I can be most productive, generate maximum output from my efforts and to be able to enjoy while doing things as well.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Regional Sales Manager
Scania Commercial Vehicle India Pvt Ltd
12.2013 - Current
- Working as a Key Accounts Manager with Scania Commercial Vehicle India Pvt Ltd - Port Segment
- Developed and maintained strong relationships with key accounts, enhancing customer satisfaction and loyalty in the port segment.
- Implemented strategic account management practices that streamlined communication, resulting in improved service delivery and client retention.
- Analyzed market trends and client needs to identify opportunities for business growth, successfully positioning offerings to meet demands.
- Collaborated cross-functionally with sales, logistics, and engineering teams to ensure timely and effective resolution of customer issues.
- Led negotiations and contractual discussions with key clients, achieving mutually beneficial agreements that supported long-term partnerships.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Built and maintained strong client relationships to drive business growth.
Branch Manager
Dynamic Crane Engineers - Gujarat
02.2012 - 12.2012
- Worked as a Branch manager @ Dynamic Crane Engineers - Gujarat
- Directed daily operations, ensuring compliance with safety regulations and maintaining high-quality service standards for clients.
- Mentored a team of staff, fostering professional growth and enhancing overall team performance and productivity.
- Implemented effective inventory management practices, reducing waste and optimizing resource allocation across the branch.
- Developed and maintained strong client relationships, contributing to increased customer satisfaction and loyalty within the market.
- Analyzed operational processes, identifying areas for improvement and driving efficiency in service delivery and project execution.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Customer care & Workshop Foreman
M/S Al Shirawi Enterprises LLC, Dubai
09.2006 - 03.2013
- Working in M/S Al Shirawi Enterprises LLC ,Dubai As a Customer care & Workshop Foreman for Road & Transport Authority of DUBAI Government (From Sep 2006 to Till Date)
- Trained and mentored junior staff on best practices in customer care, fostering a knowledgeable and capable team environment.
- Coordinated with cross-functional teams to address customer issues, effectively minimizing delays and enhancing service delivery.
- Streamlined workshop operations by implementing new processes, resulting in improved workflow efficiency and reduced turnaround times.
- Led a team in delivering exceptional customer service, ensuring efficient resolution of inquiries and enhancing overall satisfaction.
- Oversaw inventory management in the workshop, ensuring availability of essential parts and tools for seamless operations.
- Analyzed customer feedback to identify trends, implementing changes that improved service quality and operational performance.
- Facilitated workshops and training sessions, promoting continuous improvement and adherence to safety and quality standards.
- Promoted a safe working environment, conducting regular safety training sessions and updating safety protocols.
- Streamlined repair procedures to reduce turnaround times, improving client relations and service reputation.
- Implemented a preventative maintenance program that minimized breakdown occurrences and extended equipment life spans.
Workshop Foreman
M/S Al Shirawi Enterprises L.L.C, Dubai
03.2005 - 09.2006
- Worked with M/S Al Shirawi Enterprises L.L.C, Dubai, as a Workshop Foreman in Ras al khaimah Branch-UAE. (From Mar.2005 to Sep 2006)
- Led a team of skilled technicians to enhance workshop efficiency, resulting in improved project turnaround times.
- Implemented safety protocols that minimized workplace incidents, fostering a safer environment for all employees.
- Coordinated repair and maintenance schedules, ensuring optimal equipment performance and reducing downtime significantly.
- Trained and mentored junior staff in operational procedures, enhancing team capabilities and knowledge retention.
Workshop Assistant Foreman
M/S Al Shirawi Enterprises.LLC, Dubai
04.2004 - 03.2005
- Worked with M/S Al Shirawi Enterprises.LLC, Dubai As a workshop Assistant Foreman in Main Branch (From April 2004 to March 2005)
- Assisted in managing workshop operations by coordinating team schedules and ensuring efficient workflow processes.
- Oversaw the maintenance of tools and equipment, ensuring optimal performance and safety compliance for team members.
- Trained and mentored junior staff on best practices in workshop procedures, enhancing overall team productivity and skill levels.
- Implemented inventory management techniques to streamline the procurement process, resulting in reduced downtime and improved resource allocation.
Spare parts counter sales & Store keeper
M/S Al Shirawi Enterprises LLC, Dubai
03.2003 - 04.2004
- Worked With M/S Al Shirawi Enterprises LLC, Dubai, as a Spare parts counter sales & Store keeper in Main branch (From March 2003 to Apr 2004)
Mechanic
M/S KHIVRAJ MOTOR LTD, CHENNAI
06.2000 - 02.2003
- Worked as a mechanic for Maruti Passanger cars
- Diagnosed and repaired mechanical issues, ensuring vehicles met safety standards and improved operational efficiency.
- Performed routine maintenance on a diverse fleet, enhancing vehicle longevity and minimizing downtime for clients.
- Collaborated with team members to streamline repair processes, resulting in faster turnaround times for customer service.
- Trained junior mechanics on industry best practices, fostering a knowledgeable team and improving overall service quality.
Education
Diploma - Automobile Engineering
State Board Of Technical Education
India01.1999
Skills
Key account management
Client relationship management
Strategic sales planning
Contract negotiation
ADDITIONAL ACTIVITIES
Valid UAE Driving License Valid Indian Driving License Ability to handle multiple tasks Able to work with flexibility A good learner
TRANINGS UNDERGONE
- A. At MARUTI UDYOG TRAINING CENTRE, CAPITAL TOWERS CHENNAI.
- Basic Diagnosis and Advanced
- MPFI
- B. At SCANIA TRAINING CENTRE -DUBAI.
- All models of SCANIA vehicles (service repairs & maintenance)
- Brakes and Power steering systems
- Engine fault code diagnosis
- Gear box and differentials overhauling
- Clutch and cooling systems
- Air conditioning Training
- Electrical Training
- Attended workshop efficiency & productivity improvement training in Scania factory(Sodertalje – SWEDEN)
- Training attended in Kirloskar factory at Pune for Engine
DECLARATION
I hereby declare that the details furnished above are true and loyal to the best of my knowledge Truly P.S.PRATHAPKUMAR
COMPANY PROFILE
- Company Profile – Scania Commercial Vehicles India Pvt Ltd
- Company Profile – Dynamic Crane Engineers(Gujarat)
- COMPANY PROFILE – AL SHIRAWI ENT (DUBAI)
- Al Shirawi Group is one of the largest manufacturing, engineering, trading, marketing, distribution, contracting & service industries conglomerates in the Arabian Gulf With headquarters in Dubai, UAE.It has diversified into 28 major companies, some of which rank among the largest in the Middle East. All of these companies, each with several divisions & heterogeneous lines of specialization, play a key role in the Gulf Economy
- Al Shirawi Enterprises LLC – DUBAI - UAE
- Sole distributors of world renowned products :
- Transportation
- SCANIA – Sweden
- Construction Equipment
- CASE - USA, France
- MANITOU - France
- Material Handling Equipment
- STILL - Germany
- SCANIA – SWEDEN
- With 110 years of transport experience, SCANIA has become one of the largest Trucks and Buses manufacture in the world. In 1981, Al Shirawi Enterprises were appointed Scania dealer in Dubai and the Northern emirates.Al Shirawi sold more than 1700 trucks, running on the UAE roads - since 1980. In 2000, Al Shirawi awarded the Dealer Operating Standard (DOS) from SCANIA. This new and rigid certification sets defined operating standards for all of the Scania dealers and the FIRST Scania distributor to be awarded outside Europe and in the very first year of its inception.
- CASE – USA
- Case today is a global "full-liner" and "total solutions" provider. Case is a brand of CNH, which was formed in November 1999 through the merger of Case Corporation and New Holland N.V. CNH builds and markets several of the world's leading brands of construction and agricultural equipment and, through CNH Capital, is one of the world's largest equipment financing companies. Currently more than 60 products carry the Case brand, in a line-up that ranges from mini excavators and skid steers to high-power excavators and wheel loaders.
- MANITOU – FRANCE
- MANITOU can offer the widest range on the market in three major sectors of activity:
- - Building
- - Agriculture
- - Industries
- The Group now has a presence in over 120 countries. North and South America, Japan, Australia and South Africa are all familiar with the MANITOU brand.
- STILL – GERMANY
- What the company founder Hans Still set in motion in 1920 with great creativity, entrepreneurial spirit and quality, has developed into one of the most innovative suppliers of a complete range of forklift trucks, platform trucks, tractors, plus the latest warehouse handling equipment and forward looking services
- Industrial Engines
- Kirloskar Oil Engines Limited manufactures diesel engines and auto components in India. Its products include diesel engines, irrigation pumpsets, diesel generating sets, engine bearings, engine valves, and bimetal strips. The company’s engines are used in agricultural machinery, construction and material handling machinery, marine applications, and equipment used by armed forces. Kirloskar's diesel generating sets in the range 2 Kva to 6 MW are used for households and the service sector comprising banks, telecommunication establishments, commercial use buildings, and hotels and restaurants. It also exports its products to southeast Asia, Africa, and the Middle East. The company was founded in 1946 and is based in Pune, India.
- Roles & Responsibility
- With Scania Commercial Vehicles India Pvt Ltd as a Project Manager
- Handling the customer ,Operation & Employees
- Maintaining the Vehicle Availability as 90 % & above
- Running the Operation 24 X 7 @ 365 days
- Planning of Man power according to the situation
- Handling of Payment
- Handling the legal queries
- Handling of Spare Parts Inventry,Warehouse & Accountability
- Planning for Training arrangements when it required
- Implemented SPS & SRS system @ Workshop as per Scania Standards
- Handling of Rental Fleet of Vehicles
- Handling of Payments & Outstanding
- Handling of Safety management & Following with the team.
- Handling the Insurance Department
- Handling of Manpower with 45 Nos
- Following with Agreements
- Vender follow ups & Updation
- Cost Managements
- Handling of Invoicings,Credit & Debit notes.
- Handling the Emergency Breakdowns
- With Dynamic Cranes – Gujarat as a Branch Manager
- Handling Gujarat Region customers
- Supports to Service Team
- Getting the contracts & supplying the machines
- Enquiries about the new enquiries
- Handling of Payments receivables
- Handling of Operators & Operation with minimum Downtime
- With Al Shirawi – Dubai
- Area: Service (SCANIA Commercial Trucks & Buses)
- Fault finding & diagnosis
- Quality check of vehicles
- Service schedule management
- Vehicle history records
- Carry out all kinds of repair works (major & minor) on Engine, power transmission, Brakes, Axles & Steering, Suspension, wheels & hubs.
- Attend to 24hrs,Action service call(VOR) & work towards ensuring that the vehicle is on road at the earliest possible
- Providing service solution in case of non availability of parts to ensure that the vehicle is on road
- Special tools management
- Float parts management
- Updating & maintenance of Service literature/binders
- Setting up temporary workshop at customer base
- Handling of Industrial Engine ( Scania & Kirloskar)
- Area: Workshop Administration
- Handling & Communicating with customer
- Job card opening
- Preparation of quotations
- Invoicing
- Production card maintenance
- Warranty Claims
- Ensure good House keeping & proper disposal of waste(as per ISO 14000)
- Cash flow / Collection /Plans / Stock liquidation - Key areas to look after
- COMPANY PROFILE
- The House of Khivraj is well known in the Automobile and Real Estate Sectors in Chennai. Khivraj Group has spread its activities for Four decades in diversified fields like
- Automobile Sector
- Real Estates
- Renewable Energy Sector (Green Field Operations)
- Infrastructural activities
- IT Park
- The flag ship company of the Group is “KHIVRAJ MOTORS LTD “. This Company was dealing in the vehicles manufactured by Hindustan Motors Ltd for 35 years. This company also dealing in Two and Three Wheelers of Bajaj Auto Ltd and Dealership for Maruti Passanger Cars
- Roles & Responsibilities
- Carry out all kinds of repair works (major & minor) on Engine, Transmission, Brakes, Steering, Suspension & wheels.
- Quality control
- Road test of vehicles
Timeline
Regional Sales Manager
Scania Commercial Vehicle India Pvt Ltd
12.2013 - Current
Branch Manager
Dynamic Crane Engineers - Gujarat
02.2012 - 12.2012
Customer care & Workshop Foreman
M/S Al Shirawi Enterprises LLC, Dubai
09.2006 - 03.2013
Workshop Foreman
M/S Al Shirawi Enterprises L.L.C, Dubai
03.2005 - 09.2006
Workshop Assistant Foreman
M/S Al Shirawi Enterprises.LLC, Dubai
04.2004 - 03.2005
Spare parts counter sales & Store keeper
M/S Al Shirawi Enterprises LLC, Dubai
03.2003 - 04.2004
Mechanic
M/S KHIVRAJ MOTOR LTD, CHENNAI
06.2000 - 02.2003
Diploma - Automobile Engineering
State Board Of Technical Education