P. SIVA GANGARAJU
Hyderabad
Summary
Looking forward to associate myself with an organization, which has the potential for future growth and ample scope of learning, and further enhance my skills through constant learning and meet the challenges.
Overview
7
7
years of professional experience
Work History
Senior Associate-Consultant
3I INFOTECH CONSULTANCY SERVICES LIMITED
12.2023 - Current
- Managing the support services of ManageEngine ServiceDesk Plus and ManageEngine Endpoint Central as per the customer requirement
- Configure the preliminary configuration: Mail Server settings, SMS settings, Proxy Settings as per provided by Customer
- Create users manually or import users from AD in case of AD environment
- Configure roles, groups, departments, sites and associate to the users as per customer requirement
- Configure help-desk customize: Category, Status, Level, Mode, Impact, Urgency, Priority, Request Type and Notification rules configurations
- Configure the Workflow for Incident Management and Service Catalog Management
- Configure the SLA’s Respond time and resolution time Technician Escalation in timely manner and within SLA (Service Level Agreement)
- Create a couple of sample Incidents, Service Catalogs requests and run through the data captured on the UI
- Configure the Workflow for Problem Management, Project management, PO and contract Management
- Illustrate the Reports and notifications triggered from the console and do fine tune where ever required
- Rebrand the console with Custom Logo and Content
- Discover Assets from the network and verify the Asset Inventory data
- Managing the support services of ManageEngine Endpoint Central tool for client as per there requirement
- Creating custom groups (static and dynamic groups)
- Deploying the patches to all production nodes
- Inventory details of both hardware and software collection and preparing the reports
- Working on tools to take respective system remote and system manager
- Daily, Monthly reports creation as per requirement (custom report and schedule reports)
- Managing the support services of the ManageEngine OpManger and Application Manager as per client requirements
- Devices adding and deletion on console
- And discovering interfaces and removing interfaces as per client requirement
- Configure Alerts and notification profiles
- Configure threshold values and modify existing threshold values and associate to devices
- Daily, Monthly reports creation as per requirement (custom report and schedule reports)
- When new service pack is released by OEM team, we will upgrade the service pack if required.
Technical Consultant
Saasify Solutions Private Limited
04.2019 - Current
- Implementation of ManageEngine ServiceDesk Plus and FreshService as per the customer requirement
- Configure the preliminary configuration: Mail Server settings, SMS settings, Proxy Settings as per provided by Customer
- Create users manually or import users from AD in case of AD environment
- Configure roles, groups, departments, sites and associate to the users as per customer requirement
- Configure helpdesk customizer: Category, Status, Level, Mode, Impact, Urgency, Priority, Request Type and Notification rules configurations
- Configure the Workflow for Incident Management and Service Catalog Management
- Configure the SLA’s Respond time and resolution time Technician Escalation in timely manner and within SLA (Service Level Agreement)
- Daily, Monthly Compliance reports creation as per requirement
- Create a couple of sample Incidents, Service Catalogs requests and run through the data captured on the UI
- Configure the Workflow for Problem Management, Project management, PO and contract Management
- Illustrate the Reports and notifications triggered from the console and do fine tune where ever required
- Rebrand the console with Custom Logo and Content
- Discover Assets from the network and verify the Asset Inventory data
- Implementation on ManageEngine desktop central tool for client as per there requirement
- Creating custom groups (static and dynamic groups)
- Deploying the patches to all production nodes
- Inventory details of both hardware and software collection and preparing the reports
- Working on tools to take respective system remote and system manager
- Daily, Monthly reports creation as per requirement (custom report and schedule reports).
Desktop Support Engineer and System Administrator
CMS IT Services Pvt. Ltd
03.2017 - 04.2019
- Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8 &10) Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup
- Trouble shooting of all types of Hardware and software applications problems
- Configuring & troubleshooting of Desktop/Laptops for L1 and L2 levels & Managing backup and recovery
- Configuring & troubleshooting of printer, scanner & LAN related issues reported by users Installation and configuring of wireless Data Cards in user’s laptops
- Exposure in Active Directory user creation & deletion Maintenance and Troubleshooting of connectivity problems using Ping, Trace route
- Trouble shooting hardware, software & networking problems
- Password creation & resetting to end users through remote desktop Resolving tickets within the SLA which is raised from End User side
- Escalating application/hardware problems to vendor.
Education
B. Tech At K.S.R.M Engineering College
Swamy Vivekananda High School
Vempally06.2016
Skills
- Domain Controller Active Directory Operations
- Tools: (Implementation, Support and managing the services)
- Freshworks Fresh Service (ITSM)
- ManageEngine Service Desk Plus (ITSM)
- ManageEngine Asset Management
- ManageEngine Desktop Central(Endpoint Management),Patch Manager
- ManageEngine OpManager and OpManager Plus
- ManageEngine Application Control
- ManageEngine Application Manager
Timeline
Senior Associate-Consultant
3I INFOTECH CONSULTANCY SERVICES LIMITED
12.2023 - Current
Technical Consultant
Saasify Solutions Private Limited
04.2019 - Current
Desktop Support Engineer and System Administrator
CMS IT Services Pvt. Ltd
03.2017 - 04.2019
B. Tech At K.S.R.M Engineering College
Swamy Vivekananda High School