Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Shehzad Mohammad Salim Shaikh

Technical Support Associate
Pune,Maharashtra

Summary

Seeking an opportunity to work and grow as a Technical Support
Associate. As will utilize all my Technical and team management skills. which will help to improve existing processes for handling IT requests and efficiently delivering various technical projects.

Overview

8
8
years of professional experience

Work History

Senior Technical Associate

Allstate Solution PVT LTD
07.2021 - 02.2022
  • Providing Solutions towards Payment Issues
  • Providing Technical Assistance for NextGen application
  • Have worked on ticketing tool called ZOHO in order to ensure that the Claims SLA is met.

Senior Customer Service Representative

Tech Mahindra Business Services
04.2018 - 09.2019
  • Providing Technical assistance for Device Trouble
  • Shooting
  • Handling customer queries Related to Network issues and
  • Providing resolution
  • Managing Tickets and ensuring that SLA is met.Providing
  • Technical assistance for Device Trouble Shooting
  • Handling customer queries Related to Network issues and
  • Providing resolution
  • Managing Tickets and ensuring that SLA is met
  • Keeping a Follow-up if required

Customer Executive

Convergys
04.2014 - 11.2015
  • I have started my career with Convergys and got an opportunity to work with telecom process called EE
  • Convergys has groomed me with skills as to how customer service works and how to handle customer with complete care
  • I have gained alot of experience in this company
  • I used to do multitasking work
  • I used to get various calls related to networking and other issues of mobile phone
  • Achievements
  • Received appreciation from client for fast resolution
  • Received certificate for maintaing quality of work
  • Received recognition from client for achieving target with quality

Education

Bachelor in Commerce -

Sabarmati University

HSC -

poona college of art science and commerce

Skills

    Technical Expertise :-
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Hobbies

  • Buying and selling pets.
  • Learning Technology.
  • Playing indoor games.

Timeline

Senior Technical Associate

Allstate Solution PVT LTD
07.2021 - 02.2022

Senior Customer Service Representative

Tech Mahindra Business Services
04.2018 - 09.2019

Customer Executive

Convergys
04.2014 - 11.2015

Bachelor in Commerce -

Sabarmati University

HSC -

poona college of art science and commerce

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Shehzad Mohammad Salim ShaikhTechnical Support Associate