Pubali Dutta
People Operations II
Pune
Summary
Experienced People Operations II with over 5.10 years of overall experience. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
People Operations Associate II
FIS Global
Pune
06.2019 - Current
- Provide assistance for Workday HCM – Working on the issues such as Leave/ Absence management, Organization Management, Compensation, Recruitment, Talent Development, Learning and Development, and Performance Management
- Perform administrative support duties for the human resources information systems (HRIS)
- Respond to requests via email, phone and IM as appropriate
- Track and route Incidents and requests tickets using CMS tool (Case Management System)&Servicenow; ticket resolution and follow-up
- Identify, diagnose and resolve Tier 1 technical issues for all incoming contacts.
- Support callers with various aspects of HR Technology Support, including but not limited to:
- Processes for Employees Navigation Support
- Multi-Step Processes for Managers & HR Cyclical Event Support
- HR System and Access Support
- Workflow Support & Escalation
- Provide 24
- 5 direction/assistance to callers for appropriate content, policy and contextual help
- Generating reports for the stakeholders by providing them the Stats on Weekly/Monthly basis
- Understand country, regional and functional role differences with respect to technology, workflow and content
- Monitor operational processes assigned to Tier 1, such as batch schedule reviews and escalations as needed
- Complete all calls/emails/follow-ups in a timely and professional manner
- Creation of COE Letters for Apac, Tunisia&Poland
- Identify problems and answer questions quickly and precisely – one call resolution is expected – limit escalations to Tier 2 and Tier 3
- Escalate to Tier 2 or Tier 3 for follow-up or resolution as required – fully document all captured information at Tier 1to avoid any duplication of effort or delay in response
- Participate in system testing of Workday and other HR Technologies in support of major enhancements, releases and upgrades
- Contribute to knowledge base of common solutions, question responses, etc
- Co-ordination with other teams to provide resolutions
- Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve
- Assume additional HR administrative responsibilities as requested by Tier 1 leader and in support of evolution of the role
- Post and update content on HR Portal as required
- Supporting Skill port when required by testing the courses and assisting employees for the single sign on and issues with the online courses.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Software Associate
Capgemini Technology Services India Limited
Kolkata
03.2017 - 10.2018
Quality Analyst
Concentrix
Kolkata
08.2015 - 02.2017
Education
BCA -
West Bengal University of Technology
H. S - undefined
Springdale High School
10th - undefined
Springdale High School
Certification
Workday HCM
Timeline
Workday HCM
04-2022
People Operations Associate II
FIS Global
06.2019 - Current
Software Associate
Capgemini Technology Services India Limited
03.2017 - 10.2018
Quality Analyst
Concentrix
08.2015 - 02.2017
BCA -
West Bengal University of Technology
H. S - undefined
Springdale High School
10th - undefined
Springdale High School