Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects Details
Industrial Visits
Timeline
Generic

Puja Bansal

Kolkata

Summary

A results-driven marketing student pursuing a PGDM, eager to apply strategic thinking, market research, and digital marketing skills. Passionate about brand management, consumer behavior, and data-driven decision making to drive business growth. Seeking opportunities to gain hands-on experience and contribute to an organization's marketing success.

Overview

3
3
years of professional experience
2027
2027
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Customer Service Associate

Startek
04.2024 - 07.2024
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Project Report Manager

Nestech Solution Co.
03.2021 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Master of Business Administration (MBA) - Marketing, Finance

Calcutta Business School
Kolkata, West Bengal

Bachelor of Commerce - Accountancy

Calcutta University
Kolkata, West Bengal

Higher Secondary - Accountancy

St. Helen's School
Kolkata, West Bengal

Secondary - Commerce

St. Helen's School
Kolkata, West Bengal

Skills

  • Digital Marketing
  • Public Relations
  • Financial Analysis
  • Budgeting and Forecasting
  • Data Analysis
  • Research Work
  • Leadership
  • Teamwork
  • Microsoft Office

Certification

Integrated Course on Information Technology and Soft Skills-Orientation Course

Projects Details

  • Conducted a 5-year ratio analysis of NTPC Ltd. evaluating key financial metrics to assess the company's financial health and identify strategic opportunities for improvement.
  • Developed a Revenue Generation Model for Indian Museum, analyzing potential income streams and strategic initiatives to enhance financial sustainability and growth for the location.
  • Developed a startup project focused on creating sustainable products from rice husk, conducting research, product design, and exploring market opportunities for eco-friendly solutions in the manufacturing industry.
  • Delivered a comprehensive presentation on Asian Paints adoption of Sustainable Practices using the Butterfly Model, analyzing Circular Economy Integration, Sustainability Strategies.
  • Developed an advertising strategy for Sneh Sparsh, a premium clay product brand, using Segmentation, Targeting, and Positioning (STP). Designed digital & traditional promotional campaigns, analyzed the 4Ps of Marketing, and created an advertisement video highlighting the USP. Conducted a feasibility study and proposed budget allocation & revenue projections for sustainable growth.
  • Developed a marketing mix and strategy for Cuddle Caddy, a comfortable cradle for children. Conducted market research, consumer behavior analysis, and competitive benchmarking, while designing social media and influencer marketing campaigns. Successfully created and pitched a business presentation.

Industrial Visits

Tata Steel, Haldia, West Bengal, Calcutta Business School, 02/01/25, Understanding the complete manufacturing cycle., Witness the use of modern machinery., Observing the company's efforts to minimize environmental impact.

Timeline

Customer Service Associate

Startek
04.2024 - 07.2024

Project Report Manager

Nestech Solution Co.
03.2021 - 02.2023

Bachelor of Commerce - Accountancy

Calcutta University

Higher Secondary - Accountancy

St. Helen's School

Secondary - Commerce

St. Helen's School

Master of Business Administration (MBA) - Marketing, Finance

Calcutta Business School
Puja Bansal