Puja Pandey
Summary
A dedicated and meticulous HR operations professional with 5.4 years’ experience in optimizing human resources processes to enhance organizational efficiency and employee satisfaction. Expert in employee relations, recruitment, compliance and HRIS. Proficient in developing and implementing HR strategies that align with business goals and foster a positive workplace culture. Strong interpersonal and communication skills, along with a deep understanding of employment laws and regulations, ensure effective management of HR functions and resolution of workplace issues.
Overview
6
6
years of professional experience
Work History
HR Associate
ACS Solutions
12.2021 - Current
- Monitoring timesheets, expenses & consultant payments; managing payroll & billing queries, W2/C2C day-to-day queries
- Tracking work orders, pay/rate bill rate revisions & new starts, serving as the first point of contact for consultants regarding payroll, benefits & expenses
- Providing customer service on pay, time & benefit related activities; also ensuring regulatory compliance and developing key stakeholder relationships
- Managing escalations and proactively identifying/troubleshooting payroll, time & benefit issues; analyzing multiple payroll audits for accuracy & validity
- Researching & resolving UBR cases; working on offer initiation, documentation and day-to-day general & sick queries
- Monitor engagement end dates to provide insight into possible extensions or availability for redeployment
- Maintaining employee's database and ensuring completion of required paperwork
- Handling Background checks & drug test as per client requirements
- Handling the joining formalities (Induction/ Orientation program, informing about time entry system & providing the required login details for the same)
- Taking care of onboarding, offboarding & Rate changes on the portal.
- Keeping track of the client portal and accepting work orders/Revisions.
Recruitment Consultant
TMI Groups
06.2021 - 10.2021
- Hiring the candidates for non-IT sector such as BFSI, Retail etc
- Screening of applications & conducting preliminary interviews
- Handling clients and maintaining effective relationship with them
- Analyzing the Job profile and Job description
- Meeting end to end recruitment process
- Promptly corresponded with applicants and coordinated and conducted interviews
- Operated and maintained applicant tracking and candidate management systems
- Achievements Received certificate of appreciation for excellence in work.
HR Coordinator
I Process Services Pvt. Ltd.
06.2018 - 02.2021
- Handled complete employee life cycle for 5K employees across PAN India for the client (ICICI Bank) which includes Onboarding process, manpower hiring & management, enrolling new hire data into HRMS system etc
- Maintained HRIS and kept employee files up to date and accurate
- Managing MIS reports & dashboards presentation
- Responsible for client relationship management
- Coordination with Internal & external team for timely closure of deliverables & queries
- Reviewed human resources paperwork for accuracy and completeness
- Achievements Received certificate of Appreciation for valuable contribution in mission 8000 (2018, 2019)
- Received certificate of Appreciation for valuable contribution in mission 12000.
Education
M.B.A: HR, Marketing -
GGSIPU
01.2018
B.Sc: Zoology -
MAGADH UNIVERSITY
01.2015
XII -
CBSE Kendriya Vidyalaya
01.2012
X -
CBSE Kendriya Vidyalaya
01.2010
Skills
- HRIS – Oracle PeopleSoft, SAP, SuccessFactors, Oracle Taleo
- New Hire Onboarding
- Data Analysis
- Company Specific Software- NHP (New Hire Portal)
- IT Skills MS Office Suite, PowerPoint and Excel (Pivot Table And VLOOKUP's)
- Develop cohesion in Payroll, Administration, New Hire Orientation, Talent Management, Training Support
- Human Resources Support, Workforce Planning, Hiring and Retention, Employee Performance
- Management, Employee onboarding, Employee life cycle management
- New Hire Orientation
- Employment Data Tracking
Timeline
HR Associate
ACS Solutions
12.2021 - Current
Recruitment Consultant
TMI Groups
06.2021 - 10.2021
HR Coordinator
I Process Services Pvt. Ltd.
06.2018 - 02.2021
M.B.A: HR, Marketing -
GGSIPU
B.Sc: Zoology -
MAGADH UNIVERSITY
XII -
CBSE Kendriya Vidyalaya
X -
CBSE Kendriya Vidyalaya
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