C
Puja Kumari Singh
Customer Support -SENIOR EXECUTIVE
GREATER NOIDA,UP
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Senior Customer Support Executive
STARTEK AEGIS
GREATER NOIDA, UTTAR PRADESH
06.2021 - Current
- Resolving issues of delivered products of flipkart process with customers daily.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of delivered product having issues .
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Executive - Operations
CRM SERVICES INDIA PVT LTD
JAIPUR, RAJASTHAN
12.2016 - 05.2018
Working for Amazon process and sending Email updates of product dispatched from Amazon and solving customer queries.
resolving customer issues through calls.
Education
XTH - CBSE
TATA DAV
JAMADOBA 04.2010 - 03.2011
XII - CBSE
TATA DAV
JAMADOBA 04.2012 - 03.2013
DIPLOMA iN COMPUTER SCIENCE AND ENGINEERING -
NTTF
TATA 04.2013 - 07.2016
Skills
Complaint resolution
Customer Inquiry Management
Software
HTML
SQL SERVER,ORACLE -10G
Timeline
Senior Customer Support Executive
STARTEK AEGIS
06.2021 - Current
Executive - Operations
CRM SERVICES INDIA PVT LTD
12.2016 - 05.2018
DIPLOMA iN COMPUTER SCIENCE AND ENGINEERING -
NTTF
04.2013 - 07.2016
XII - CBSE
TATA DAV
04.2012 - 03.2013
XTH - CBSE
TATA DAV
04.2010 - 03.2011