A competent professional with 4 years of experience in:
Work closely with clients to develop effective system solutions to meet their business requirements.
Lead project teams through all phases of the project lifecycle providing coaching, motivation, and focus.
Experienced in managing simultaneous engagement, having diverse system & contractual requirement & competing deadlines.
Leverage project knowledge & client relationship to assist in revenue growth.
Assess performance of team members, provide feedback as needed.
Oversee communication with business leads, respective stakeholders, and clients as required regarding deliverables and milestones.
Overview
13
13
years of professional experience
4
4
Languages
Work History
PMO for SBIC Data Centre Migration
DXC Technologies
04.2021 - Current
Handled very high budget Hardware Material delivery coordination level to having the materials installed at the Data Centre environment till it's ready in production.
Responsible for entire Data centre approvals control from SBIC client for any movement or changes.
Held responsibility for raising change management tasks to assigning to dedicated team and sharing RITMs with respective teams.
Updating the Project Management hardware tracker with each stage of materials and circulating within the internal teams.
Continuous follow-ups with respect to action items and making sure that deliverables taken place within the deadlines.
Being very responsible for any movement activity plans and arrange all the approvals to be ready with all the readiness required for the change.
Ability to develop and maintain relationships with internal & external stakeholders.
Ensure that all issues are captured, resolved and that resolutions are documented and communicated.
Actively participate and/or lead project meetings and follow up on action items.
Taking responsibility and coordination ownership for a wide variety of project and/or program related tasks.
Used to co-ordinate with multiple teams, vendors to co-ordinate the assigned task and keep the management informed about every stage of the project deliverables.
Experienced to handle a team of 6 to 7 employees by assigning everyday tasks and follow-ups and update the status to Manager.
Client Relationship Manager, Executive Assistant
Intact Green Services
11.2019 - 06.2020
Establishing, maintaining, and enhancing the relationship between Intact Green Services and our external Clients.
Scheduling appointments, organizing meetings, preparing expense reports, managing their MS-Outlook calendar, and travel bookings.
Updating online databases, working on Excel and PowerPoint presentations.
Creating purchase orders and conducting desktop research.
Business Support Executive
Brickwork India Private Ltd
09.2018 - 11.2019
To virtually, closely support the Senior Leadership / Management of the client company as Executive Assistant to C-Level Leadership (CEO / Board of Directors).
Work on and update data on LMS (Learning Management System) and survey tools used by client's business. This also includes coaching portals used by the client.
Update the MS Outlook distribution lists for client's business and external contractors in client server.
Maintenance of access control to all tools and software used by client's business post exit of any employee / admins.
Intermediate Research on companies or competitor products.
Creating purchase orders and conducting desktop research.
Scheduling appointments, organizing meetings, preparing expense reports, managing clients MS-Outlook calendar, and travel bookings.
Effectively communicating with clients through email, phone, and chat.
SME-Subject Matter Expert
House Joy
02.2017 - 03.2018
Company Overview: House joy is an online home services marketplace which connects home service professionals to the customer.
Understanding of customer experience, listening to customers' voice and work backwards to improve business process and operations.
Act as a backup team lead during TLs / AMs absence and provide guidance to team and manage delivery Manage and resolve escalations and issues raised by customers.
Engage with internal and external customers / stakeholders to seek and manage expectations.
Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
Analyze customer feedback at desired intervals and initiate ways to improve the score.
Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
House joy is an online home services marketplace which connects home service professionals to the customer.
Data Entry
V3 Events
07.2012 - 01.2016
Education
Bachelor of Computer Science - undefined
AMC City college
Skills
Excellent oral and written communication skills
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Personal Information
Date of Birth: 08/02/95
Gender: Female
Activities
Actively participate in organizational activities involving bay decorations, e-learning, events, team building, and guided meditation.
Promoting a culture of continuous improvement and alignment around shared goals for the job, work, and life satisfaction.