PULKIT SINGH
Delhi
Summary
Results-driven Business Process Specialist with over 18 years of experience in process migration, business analysis, and project execution. Expertise in implementing process automation tools, quality assurance, and vendor management. Proven leadership in team training and program management, currently serving as Senior Manager at Keysight Technologies for over 8 years.
Overview
18
18
years of professional experience
Work History
Senior Manager
Keysight Technologies
07.2017 - Current
- Lead global programs and projects across POS, Warranty Management, and Partner Incentives.
- Manage vendors (E2open, Zinfi, Impartner) and drive contract negotiations.
- Implement Salesforce and Oracle solutions for process improvements.
SME
SS&C GlobeOp (formerly Citibank SFS)
11.2013 - 07.2017
- Facilitated global projects for integration of Fund Accounting and Financial Reporting, enhancing collaboration across teams.
- Created business rules for Asset data in Geneva, which strengthened data quality and accuracy.
- Led cross-functional teams on process migrations and system transitions.
Business Analyst
HSBC Securities Services
03.2008 - 10.2013
- Led implementation of TLM tool for reconciliation automation, streamlining processes and improving accuracy.
- Managed market data quality and client connectivity projects, ensuring data integrity and seamless client interactions.
- Spearheaded migration of Middle Office operations from UK to India, enhancing operational efficiency.
Education
B.Com. (Hons.) -
St. Xavier's College
Kolkata01-2007
Skills
- Project management
- Program oversight
- Stakeholder management
- Change management
- Operations management
- Microsoft Excel
- Power BI
- Spotfire
- SQL
- Salesforce
- Visual Storytelling
- JIRA
- Incorta
- Critical thinking
- Problem solving
- Microsoft PowerPoint
- Technical translation
Languages
- Hindi
- English
- Hindi
Personal Information
- Date of Birth: 08/08/85
- Marital Status: Married with 2 children
Extracurricular Activities
Vice President, Corporate Sector, AIESEC, 2006 - 2007, Led target-setting, planning, and partnership development. Active Member, AIESEC, 2004 - 2007, Contributed to leadership and organizational growth initiatives. Worked with various NGOs to assist them in their programs such as Skill based training for underprivileged, Microfinance.
Projects
- Strategic Performance Management Tool, Citibank SFS, Led a team to create a data dictionary and develop a Qlikview dashboard for tracking KPIs and loss capture.
- Business Rules for Geneva Tool, Citibank SFS, Developed data quality rules for equities and bonds in Geneva, improving data accuracy.
- TLM Tool Implementation, HSBC, Automated the reconciliation process and trained staff on TLM functionalities.
- Onboarding Custody Operations, HSBC, Managed end-to-end process design for custody business, including procedures, checklists, and error analysis.
Core Expertise
8+ years, Global Distributor POS & Inventory Management, Manage POS and inventory reporting for 150+ global partners via Vendor: e2open., Implemented Data Quality rules on POS data., Led key projects including customer mapping logic to remove duplicates and price valuation hierarchy., $650M+, Global Warranty Management, Streamlined asset warranty updates in SFDC Sales Cloud., Automated end-to-end process using scripts., Championed transition from Legacy system to Salesforce in 2022., 10K+ assets, Global Deal Registration and Lead Management, Led the successful global transition of the Deal Registration program from Zinfi to ChannelScaler., Designed and launched two enhanced program versions., 05/2025, Ireland, Global Partner and Sales Rebates & Incentives, Automated Order entries using a BOT for Partner incentives and Sales Incentives., Reporting & Analytics, Built dashboards using Spotfire, Qlikview and Access DB., Implemented Fuzzy mapping logic., 4, Senior Manager, 2023, 5+ years, 01/2026, USA, 05/2025, Ireland, 12/2012, UK, 09/2012, Sri Lanka, 03/2010, Ireland
Current Position
Business Process Specialist (Senior Manager), Keysight Technologies, 08/2017 - Present, 8
Timeline
Senior Manager
Keysight Technologies
07.2017 - Current
SME
SS&C GlobeOp (formerly Citibank SFS)
11.2013 - 07.2017
Business Analyst
HSBC Securities Services
03.2008 - 10.2013
B.Com. (Hons.) -
St. Xavier's College