Punam Khatri
Process Specialist
Jaipur
Summary
A professionally challenging career, which can provide opportunities for continuous growth and where I can sharpen my skills and contribute myself for the development of the organization.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Process Specialist
Infosys BPM Ltd
12.2023 - Current
- Supported cross-functional teams by providing accurate forecasting data related to orders and revenue projections.
- Streamlined report generation process for improved efficiency and faster delivery.
- Established best practices for data management and reporting within organization.
- Trained team members on use of reporting tools, increasing overall productivity within department.
- Maintained thorough knowledge of industry trends and best practices in order-to-cash processes to drive continuous improvement initiatives within organization.
- Implemented process improvements within order-to-cash cycle, driving increased operational efficiency and cost reduction.
- Assisted in training new team members on company-specific processes and tools used within order-to-cash function.
Senior Process Associate
Infosys BPM LTD
01.2021 - 11.2023
- Part of US Mortgage Services with one of leading banks of SunTrust
- Complete Liquation for Defaulted mortgage loan
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Analyzed credit, income, compliance, title documents and appraisals.
- Determined and documented loan conditions and communicated requirements and decisions
- Created spreadsheets using Microsoft Excel for daily reporting
- Update attendance tracker.
Process Associate
Genpact
12.2017 - 12.2020
- Advise on customer queries on incorrect payment and corrections, Investigate and refund fees
- Verify and Reissue Expired/Damaged/Lost/ Cards
- Financial adjustments of cards
- Customer demographics maintenance
- Quality coaching on common errors and process gaps! Knowledge transfer through Induction and Up-skill trainings
- Change management of procedure changes, exceptions and process gaps! Business Reporting of SLs, Quality Score and Trends! Daily Load Balancing and SL prioritization
Education
M.A -
University of Rajasthan
Jaipur 05.2008 - 06.2010
B. A -
University of Rajasthan
Jaipur 05.2005 - 06.2008
Skills
Working with positive attitude and self-motivatedundefined
Accomplishments
- 2 times Live Award for continuous 6 months 100% quality
- Recently award for R&R and Skill tag Loss mitigation professional.
Personal Information
- Father's Name: Mr. Sunil Kumar Thadani
- Mother's Name: Mrs. Sapna Thadani
- Date of Birth: 07/20/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, Punam Khatri, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Process Specialist
Infosys BPM Ltd
12.2023 - Current
Senior Process Associate
Infosys BPM LTD
01.2021 - 11.2023
Process Associate
Genpact
12.2017 - 12.2020
M.A -
University of Rajasthan
05.2008 - 06.2010
B. A -
University of Rajasthan
05.2005 - 06.2008
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