Puneet Mishra
Noida
Summary
Results-oriented Sales and Business Development Professional with over 8 years of progressive experience across diverse industries, specializing in CRM training, client relationship management, and strategic sales growth. Proven track record of improving sales performance, enhancing team productivity, and driving client satisfaction. Adept at leading cross-functional teams, conducting market research, and optimizing CRM adoption.
Overview
9
9
years of professional experience
Work History
Senior Sales Manager
ITS FOR YOU PVT LTD
10.2025 - Current
- Generated ₹25+ Lakhs revenue within 5 months by successfully closing residential real estate deals and managing high-value client relationships.
- Managed the complete sales cycle including lead generation, client meetings, property presentations, site visits, negotiations, and deal closures.
- Conducted investment consultations for clients, explaining project details, pricing structures, ROI potential, and payment plans.
- Developed and maintained a strong sales pipeline through referrals, networking, and digital leads, increasing site visits and conversion rates.
- Built long-term client relationships and ensured consistent follow-ups, leading to successful deal closures and repeat business opportunities.
Business Manager
Magic Bricks (The Times of India Group)
- 03.2024
- Led nationwide training sessions for sales teams on READ PRO CRM, enhancing CRM adoption and utilization.
- Supervised client support and query resolution across multiple cities, ensuring 98%+ customer satisfaction rate.
- Managed 12 team members across India for customer support and query resolution.
- Managed CRM support team and introduced streamlined query-tracking methods, reducing resolution time by 30%.
- Proposed CRM feature enhancements based on market analysis and user feedback.
- Prepared daily performance and improvement reports for top management review.
Senior Sales Manager
ITS FOR YOU PVT LTD
09.2021 - 03.2024
- Consistently generated ₹40-50 Lacs in annual business revenue through strategic sales initiatives.
- Developed and executed sales strategies, resulting in consistent revenue growth year-over-year.
- Directed and trained support staff, enhancing collaboration and deal closure efficiency.
Customer Relationship Officer
SRL DIAGNOSTICS PVT LTD
06.2019 - 09.2021
- Used consultative techniques to understand patients needs and make strategic.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Customer Relationship Officer
Fortis Healthcare
10.2018 - 05.2019
- Made customers aware of current and new programs and services.
- Catchings customers for the hospital services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Business Development Manager
Thyrovison
05.2018 - 09.2018
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Route Manager
Hindustan Pvt Ltd
12.2017 - 04.2018
- Managing Routes according to the area.
- Allotment of the works to the employees.
- Making daily reports of the work done by the employees.
Laboratory Technician
Max Multi Speciality Hospital, Saket
06.2017 - 11.2017
- Maintained documentation on tests performed in lab.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
Education
Bachelor of Science - Bachelor in Medical Lab. Technology (BMLT)
Himalayan University
Itanagar, Arunachal Pradesh09-2020
Diploma - Diploma in Medical Lab. Technology (DMLT)
DELHI PARAMEDICAL & MANAGEMENT INSTITUTE (DPMI)
New Delhi08-2017
12th - undefined
RRK Senior Secondary School
Chandausi, Moradabad03-2014
Skills
Business Growth and Retention
Performance Tracking and Evaluations
Rapport and Relationship Building
Contract Negotiations
New Business Development
Solution Selling
Client Relationship Management
Market Research
Prospecting Skills
CRM Training & Implementation
Sales Strategy & Forecasting
Timeline
Senior Sales Manager
ITS FOR YOU PVT LTD
10.2025 - Current
Senior Sales Manager
ITS FOR YOU PVT LTD
09.2021 - 03.2024
Customer Relationship Officer
SRL DIAGNOSTICS PVT LTD
06.2019 - 09.2021
Customer Relationship Officer
Fortis Healthcare
10.2018 - 05.2019
Business Development Manager
Thyrovison
05.2018 - 09.2018
Route Manager
Hindustan Pvt Ltd
12.2017 - 04.2018
Laboratory Technician
Max Multi Speciality Hospital, Saket
06.2017 - 11.2017
Business Manager
Magic Bricks (The Times of India Group)
- 03.2024
Diploma - Diploma in Medical Lab. Technology (DMLT)
DELHI PARAMEDICAL & MANAGEMENT INSTITUTE (DPMI)
12th - undefined
RRK Senior Secondary School
Bachelor of Science - Bachelor in Medical Lab. Technology (BMLT)
Himalayan University