PUNEET SRIVASTAVA
Senior Manager
GREATER NOIDA (W)
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skill 1 - (Team/Operational/User/Merchant mgmt. experience of 11.5 years)
Skill 2 - (Techno functional Business/Data analysis based on different Business requirements, Product/Wallet mgmt., AML, Compliance and Regulatory experience of 11.5 years)
Skill 3 - (Payment Applications/TechOps support/mgmt. on UAT/Production of 11.5 years)
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Senior Manager
Au Small Finance Bank
09.2023 - Current
- Managed large-scale projects (Onboarding Applications (CRM/Video Banking/Customer onboarding and Document processing)) and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Successfully managed Internal/RBI Audits with Audit observation points closure within defined timeframe.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Manager
DXC TECHNOLOGY
4 2022 - 09.2023
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Interviewing business units, stakeholders, and technical leaders to gather and clarify business requirements, developing to be business process flows, identifying the impact of the implementation on these business process flows and coordinating the review of the detail design for the business.
- Provided overall Product/Application (UPI/BBPS/AEPS/IMPS/Merchant/CMS/Recon/OTP) management including Application architecture design / Regulatory compliance check & implementation / Payment support /UAT/Production issues rectification/Reporting and daily operation challenges.
- Involved in Scripting/Automation and managing of almost 25 reports on different Unix/sftp servers
- Handling the team of 10-15 members for the different task related to Product bug fixes as well as ITSM Ticket management for the issues raised by Users pan India level
- Tracking of Incident/Change management and resolved the Id's within the SLA
- Attending Daily Operational/Management review meeting with DXC Global leadership along with Customer/Client Leaderships for resolving the different internal issues and making the process streamlined and effective.
Deputy Manager
Freecharge Payment Technologies Pvt Ltd
01.2020 - 03.2022
- As a part of Regulatory and Compliance, Kept track of update on any of the new regulatory requirements and complete the criteria if not found satisfactory in the system
- Prepared Suspicious Transaction Reporting (STR), Compliance Certificates, AML Users identification and blocking, Customer Grievance reporting, Monitoring of Compliance Control Units of different products like PPI, UPI, Mutual Fund, BBPS, etc
- Using OPS Panel/Customer/Merchant trail tool to provide required and efficient information, Fulfilling Regulatory and Compliance requirement, Surveillance/AML Reports management
- Performed business analysis on different trends and patterns, providing different data request to the internal stakeholders using Oracle/Red shift (SQL), Making dashboard, reports as per the analysis and requirement from the team and manager to reduce the manpower and time which also helps to reduce the cost of the company and gives the efficient and effective output
- A use case of Safe Gold analysis performed for the higher fraud ratio in selling and buying of the Gold at the specific time interval and helped to reduce the fraud and business loss
- As a part of AML/Surveillance, Merchant Reports: Merchant limit/Level change, Duplicate KYC Merchants, Cashback campaign abuse merchants, Banned Category Merchants, PAN/Bank account associated with multiple merchants, Merchant Active without internal Shell Scripting Microsoft Office (Excel/Advanced Excel/Power point/Access) BRD/FRD/User Stories Agile/Scrum/Jira/SAP Tableau/Power BI/Python Leadership/Operations Management/Client Interaction Problem Solving/Quantitative Ability Planning and Management
Assistant Manager
Home Credit India Finance Private Limited
04.2018 - 12.2019
- As a part of Fraud analysis, Used Homer Application, checked the different parameters belongs to customer details, payment's structure, Contract details and based on the decision if found any suspicious activity, cases referred to the Business Investigation team
- As a part of Business and Database team, performed business analysis on different trends and patterns and provided different data request to the internal stakeholders using SQL DB
- Dashboard and Repots preparation and scheduled it through OBIEE
- Prepared Weekly business and team review slide after coordination with the different internal stakeholders and regional managers and submitted it to the concerned higher level management team.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Senior Associate
PAYTM
07.2015 - 03.2018
- Using Sales Force Technology, Provided Merchant on Boarding Banking Operation for Payment Gateway
- Firstly, included Scanned and Physical Documents (AOA, COI, MOA, PO, COMPANY PROOF, ETC.) submission and verification
- Provided Verification of LOB (Line of Business) and RA (Risk Assessment) to decide on boarding of the merchant evaluated by Risk Evaluation's criteria, Website Compliance and Risk Assessment score
- Prepared Applications to apply in Various Banks for different Product Offered like PG- (CC, DC, NB, WALLET, GRATIFICATION, OFFLINE WALLET, ADD MONEY, PUSH NOTIFICATIONS, ETC.) and after getting Approval from banks and MBID received, Keep tracking to those merchants for future reference and further process
- Prepared Agreements for the successfully applied merchants for the various Product Offered and received Endorsed Agreements from merchant side and submitted to Legal Operations
- Applied for Escrow and Pre-format in Banks for generation a code for each merchant with bank account and other required details and after getting the code, forwarded it to the finance team to generate SAP code for each merchant for the transaction done on the Website/App
- Provided management of the Clients/Merchants with operation Team for the various requirements and generation of the MID (Merchant Identification Code) to make each merchant live to do the transaction on the website/app by the customer
- As part of Risk monitoring Team, analyzed the transactions and fraud and get them resolved by proper functioning and coordinating with concerned team
- Worked on AML (Anti money laundering) tool and Soap Ul Software for fraud prevention.
Technical Support Executive
HCL INFOSYSTEMS
06.2012 - 06.2014
- Using SAP provided a high level of service to the Process & solving the technical problems related to hardware and software, either over the phone or face to face or by mail
- Made daily to daily call and performance Reports of the Employees and share it with the higher level of the company
- Also check the performance of quality and behavior of the employees with the customer over the phone calls
- Managed all the team with the proper guidance and giving them feedback according to their work and encourage them
- Analyzed everyday data and remove errors done by employees and gave proper feedback.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
Education
Information Technology
I.T.M.GIDA
Gorakhpur, India 05.2007 - 06.2011
C, Basic Java, SQL, Linux -
Naresh I Technology
Hyderabad, IndiaCourse -
Made Easy
Delhi, IndiaSkills
Oracle Database/SQL
SAP/Sales force CRM
Linux
Operations Management
Cross-Functional Collaboration
Analytical Skills
Strategic Planning
Certification
Fintech in Risk and Management, 03/2021, Fintech in Risk and Management through Coursera - Risk, Compliance and Regulatory management in Fintech
Accomplishments
- Awarded as a DXC Champ in the Q4'23 for extra ordinary performance against the assigned tasks and SLA prevention in ITSM.
- Awarded as a Spirit of Freecharge award to find the discrepancy in the merchant onboarding process and to provide its solution.
- Awarded as a Rising Star in only 6 months of working in Paytm for extra ordinary performance and Promoted Sr. Associate.
- Awarded as a HCL 1 in HCL and got the highest performance Appraisal within a year.
Extracurricular Activities
Trainer, HCL INFOSYSTEMS, Noida, 06/2013, Got 1st prize on Independence Day celebration in Singing and Decoration. Also got first prize by HCL CEO in a skit program.
Volunteer mentor, M.G.I.C, Gorakhpur, 07/2002 - 06/2004, Overall Volunteer in managing annual function in college and House Captain of Mahatma Gandhi Inter College and Volunteered for managing various functions in school & colleges.
Personal Information
- Date of Birth: 06/16/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Playing Cricket, Singing & Listening Music, Reading Spiritual, Motivational Books and short stories.
Playing Cricket, Singing & Listening Music, Reading Spiritual, Motivational Books and short stories.
Timeline
Senior Manager
Au Small Finance Bank
09.2023 - Current
Deputy Manager
Freecharge Payment Technologies Pvt Ltd
01.2020 - 03.2022
Assistant Manager
Home Credit India Finance Private Limited
04.2018 - 12.2019
Senior Associate
PAYTM
07.2015 - 03.2018
Technical Support Executive
HCL INFOSYSTEMS
06.2012 - 06.2014
Information Technology
I.T.M.GIDA
05.2007 - 06.2011
Manager
DXC TECHNOLOGY
4 2022 - 09.2023
C, Basic Java, SQL, Linux -
Naresh I Technology
Course -
Made Easy
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