Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Timeline
Generic
Puneeth Raj N R

Puneeth Raj N R

Bangalore North

Summary

Highly skilled NOC Engineer with background in managing and maintaining network operations centers. Possess deep familiarity with system monitoring, troubleshooting, and reporting tools. Strengths lie in ability to resolve complex network issues, ensuring minimal downtime and maximum operational efficiency. Past roles demonstrate significant contributions to optimizing company networks and enhancing overall performance. Results-driven NOC Engineer with expertise in network troubleshooting, incident management, and LAN/WAN support. Proven ability to resolve connectivity issues swiftly and enhance system performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

L2 IT Engineer

Netcracker
Bangalore
09.2023 - Current
  • Monitored network systems for performance and availability.
  • Troubleshot connectivity issues using various diagnostic tools.
  • Coordinated with technical teams to resolve escalated incidents.
  • Managed ticketing system (Jira) for tracking reported issues effectively.
  • Assisted in implementing network upgrades and maintenance schedules.
  • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
  • Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
  • Provided technical support for LAN and WAN networks including routers, switches, firewalls, wireless access points.

Senior IT Analyst

Goldman Sachs
Bangalore
11.2021 - 09.2025
  • Executed incident management utilizing ServiceNow and JIRA to ensure prompt resolution.
  • Delivered technical assistance to users through in-person support, phone calls, and emails.
  • Configured user accounts, permissions, and passwords in compliance with company policies.
  • Offered technical support for hardware and software issues across various departments.
  • Installed, configured, and maintained desktop systems and peripherals for end-users.
  • Managed inventory of IT equipment while coordinating asset allocation among staff members.
  • Administered Active Directory user accounts, groups, and permissions to enhance system security.

Network operation Advisor

Accenture
Bangalore North
09.2020 - 09.2021
  • Monitored network performance using various diagnostic tools and systems.
  • Resolved connectivity issues through troubleshooting and effective communication with users.
  • Documented network configurations and changes for future reference and compliance.
  • Developed user guides for common troubleshooting procedures to enhance user support.
  • Assisted with the installation and maintenance of local area networks, wide area networks and other data communication systems.

Community Support Specialist

Uber Technologies
Bangalore
10.2019 - 05.2020
  • Installed and configured hardware and software for end users.
  • Provided technical support for network and system issues.
  • Conducted routine maintenance on computer systems and peripherals.
  • Managed inventory of IT equipment and supplies efficiently.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.

Education

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

DonBosco Institute of Technology
Bengaluru
07-2018

Skills

  • Network troubleshooting
  • Incident management
  • LAN/WAN support
  • Network monitoring
  • Problem solving
  • Time management
  • Outlook Configuration
  • Active Directory
  • Server Monitoring
  • IT Service Desk
  • NOC Network Administrator
  • Monitoring Tools

Certification

  • National Skill Development Corporation (NSDC) acquired expertise in computer assembly and disassembly through specialized IT attendant training
  • Hardware and networking, MCSA, and CCNA course at Jayanagar IIHT, Bangalore (2019)

Websites

Accomplishments

  • You've made the difference: Appreciation for consistently delivering exceptional value to our customers and stakeholders in 2024 and 2025 at NetCracker

Timeline

L2 IT Engineer

Netcracker
09.2023 - Current

Senior IT Analyst

Goldman Sachs
11.2021 - 09.2025

Network operation Advisor

Accenture
09.2020 - 09.2021

Community Support Specialist

Uber Technologies
10.2019 - 05.2020

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

DonBosco Institute of Technology

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Puneeth Raj N R