PUNEETI BHOMIA
Senior Catalogue Specialist
Bengaluru
Summary
Motivated and detail-oriented professional with a strong background in content screening, customer service, and process management. Seeking opportunities to leverage my expertise in quality assurance and team collaboration to drive organizational success while embracing new challenges for personal growth. Seasoned specialist with several years of comprehensive experience interpreting and implementing quality assurance standards, investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional with excellent problem-solving and analytical skills, strong knowledge of QA terms, tools, and methodologies. Committed to improving overall business processes.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Catalogue Specialist
Amazon Prime Video
07.2022 - Current
- Analyzed customer feedback to drive improvements in service quality and product offerings.
- Streamlined content acquisition processes, reducing turnaround times for new titles.
- Collaborated across functions to achieve project goals within budget and deadlines.
- Conducted comprehensive competitor analysis to guide strategic decisions effectively.
- Implemented feedback mechanisms for customer insights, refining content strategy.
- Led quality assurance testing for new releases, ensuring accuracy before launch.
- Fostered positive relationships with staff and management, enhancing teamwork effectiveness.
- Championed adoption of innovative software tools that improved departmental workflows.
Chat Associate
TTEC India (eBay International Process)
12.2021 - 07.2022
- - Provided customer support to international eBay clients via live chat and email.
- - Resolved queries promptly, documented interactions, delivered solutions.
- - Identified website issues and ensured smooth communication.
- - Assisted in managing inquiries, complaints, and returns.
Process Executive
American Home Mortgage Servicing India (AHMSI)
01.2010 - 02.2011
- - Managed Repayment Plan Fulfillment Process with SLA compliance.
- - Handled agreement generation, plan setup, insurance processing.
- - Ensured accuracy in repayment plans and services.
- - Processed mortgage applications, verified borrower information.
- - Assisted with inquiries related to loan servicing and management.
- - Maintained knowledge of mortgage policies and compliance.
Education
B.HSc - Home Science
L.A.D. College
NagpurHigher Secondary - undefined
Hislop College
NagpurSecondary School - undefined
Manikgarh Cement English School
Skills
Proficient in Microsoft Office Suite
Experience with macros
Expertise in Windows OS
Content management systems
Metadata analysis and management
Data accuracy and quality assurance
Strong communication abilities
Effective time management
Detail-oriented assessment
Knowledge sharing practices
Root cause identification
Risk assessment and goal setting
Certification
Diploma in Naturopathy & Yoga (1-year course)
Interests
Exploring the internet, Cooking, Watching sports (Tennis & Formula 1)
PERSONAL DETAILS
Date of Birth: 19 May 1986 Nationality: Indian Marital Status: Single I hereby declare that the above information is accurate to the best of my knowledge. I am committed to continuous professional growth and excellence.
Timeline
Catalogue Specialist
Amazon Prime Video
07.2022 - Current
Chat Associate
TTEC India (eBay International Process)
12.2021 - 07.2022
Process Executive
American Home Mortgage Servicing India (AHMSI)
01.2010 - 02.2011
B.HSc - Home Science
L.A.D. College
Higher Secondary - undefined
Hislop College
Secondary School - undefined
Manikgarh Cement English School