SNEHA VANAM
Catalogue Specialist
Yadadri Bhuvanagiri
Summary
B. Tech graduate with experience in reviewing customer complaints and performing investigations based on SOPs. Skilled in classifying violations, defects, and non-defects, data entry, and document handling with high accuracy. Basic knowledge of root cause analysis, Excel, quality audits, and SLA adherence. Adaptable to fast-paced, process-driven environments.
Overview
1
1
year of professional experience
2
2
Languages
2
2
years of post-secondary education
Work History
Catalogue Specialist
Dexian DISYS
09.2025 - 01.2026
- Catalogue Specialist (Contract — Amazon)
- Reviewed complaints from recorded calls, emails, and chats
- Investigated and classified cases as violation, defect, or non-defect per SOPs
- Performed basic root cause analysis and ensured SLA adherence
Data Entry Operator
Globus IT
09.2024 - 09.2025
- Entered and verified case details with high accuracy
- Scanned, uploaded, and maintained documents per guidelines
- Conducted validation checks to support audit and compliance
Education
Bachelor of Technology -
Anurag University
Hyderabad06-2024
Intermediate -
Pranava Junior College
Yadadri Bhuvanagiri 06.2018 - 05.2020
Skills
Complaint Review
SOP-Based Case Handling
Violation & Defect Classification
Root Cause Analysis (BASIC)
Data Entry & Validation
Attention to Detail
Accuracy & Consistency
Process Compliance
Time Management
Communication
Languages
English
Telugu
Timeline
Catalogue Specialist
Dexian DISYS
09.2025 - 01.2026
Data Entry Operator
Globus IT
09.2024 - 09.2025
Intermediate -
Pranava Junior College
06.2018 - 05.2020
Bachelor of Technology -
Anurag University