Punith Gowri N.G
Summary
Results-driven Senior Research Analyst with an MBA in International Business and over 4 years of experience in customer support and backend operations within the banking sector. Adept at verifying complex mortgage documents, identifying process inefficiencies, and implementing innovative solutions. Known for resolving customer issues efficiently and managing high call volumes with a proven track record of operational excellence.
After a career break, I am now eager to re-enter the workforce, leveraging my analytical expertise, research skills, and customer service acumen in a dynamic role within the tech or financial sector. Adaptable and quick to learn, I stay updated on industry trends and am ready to contribute effectively in a rapidly evolving market.
Overview
4
4
years of professional experience
Work History
Senior Research Analyst
JP Morgan
10.2016 - 04.2019
- Verified requests received from Litigation Support or National Subpoena Processing teams
- Validated home loan-related documents such as credit qualification letters, appraisals, tax returns, and credit histories
- Retrieved and reviewed home loan-related documents for litigation purposes
- Followed up with various departments to gather missing documents before court hearings
- Created and delivered document packages to requestors
- Analyzed team performance trends and discussed them with leadership
- Managed and prepared daily meetings
- Established strong relationships with industry experts, enhancing knowledge sharing and collaboration within the organization.
Customer Support Officer
HGS
04.2015 - 04.2016
- Handled queries of Airtel Platinum customers through inbound calls
- Provided assistance with network issues and troubleshooting
- Clarified Customer bills and Billing issues and doubts of customers
- Helped Customers in Activating and De-activating Value added services and Other services
- Communicated with customers in English, Hindi, Kannada, Telugu, and Tamil
- Ensured first-call resolution to reduce escalation chances
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
Education
MBA - International Business
Sikkim Manipal University
Bengaluru, India01.2015
B.Com - Finance
Dayanand Sagar College, Bangalore University
Bengaluru, India01.2013
Skills
- US Mortgage
- MS Office
- Document Research
- Credit Reports
- Customer Support
- Credit Documents
- Decision support
- Complaint handling
Accomplishments
- JP Morgan (2017)
Awarded Best Debutant for outstanding performance and meeting all the process targets of Quality and Efficiency set by the management team.
Languages
English
Hindi
Kannada
Telugu
Tamil
Timeline
Senior Research Analyst
JP Morgan
10.2016 - 04.2019
Customer Support Officer
HGS
04.2015 - 04.2016
MBA - International Business
Sikkim Manipal University
B.Com - Finance
Dayanand Sagar College, Bangalore University
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