Purshotam Sati
Noida
Summary
To contribute effectively in the U.S. healthcare and employee benefits domain by leveraging my 5.8 years of operational and process management experience, strong analytical skills, and domain knowledge. I aim to drive service quality and process excellence in healthcare data management and employee wellness solutions.
Overview
6
6
years of professional experience
1
1
Language
Work History
Payroll Specialist
EXL Service
08.2025 - Current
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
Process Developer / SME
TELUS Digital
08.2021 - 04.2025
- Managed life event processing (birth, death, marriage, retirement, etc.) for U.S. employees and dependents in alignment with healthcare and benefits plan updates.
- Update HIPAA form, 50k waiver form, Medicare card, Reimbursement form, Other data indicative change form and more related form to US Health Care.
- Utilized SQL queries for updating and validating member data in healthcare benefit systems.
- Executed ETL job scheduling and batch processing for large-scale data operations related to benefit plan changes.
- Produced weekly, monthly, and annual compliance and performance reports using Microsoft Excel and PowerPoint for internal stakeholders and clients.
- Led MIS reporting and dashboard generation for benefits administration.
- Supported HIPAA-compliant data handling and employee data confidentiality protocols.
- Conducted onboarding and domain/process training for new hires on U.S. healthcare and benefits systems.
- Coordinated task allocation, productivity tracking, and day-end process reporting.
- Acted as an SME for process optimization and client issue resolution in the benefits and healthcare administration space.
- TELUS Digital (formerly Lifeworks EAP & Wellbeing Solutions)
- Domain: U.S. Health & Benefits / Employee Assistance Programs (EAP)
Customer Support Executive
Teleperformance India Pvt Ltd
07.2019 - 07.2021
- Served as first-level contact for customer queries and support in a high-volume environment.
- Handled customer issues, complaints, and escalations professionally.
- Updated customer records accurately in CRM systems.
- Built strong customer satisfaction practices and contributed to quality assurance goals.
- Teleperformance India Pvt Ltd – SBI Card Process
Education
M.A. - Education
Uttarakhand Open University
B.A. - Education
H.N.B. Garhwal University
Intermediate & High School - undefined
Government Inter College
UttarakhandNo Degree - Data Science
Console Flare
Skills
Proficient in SQL, MS Excel (Advanced formulas, Dashboards)
Key Strengths
- Domain knowledge in U.S. healthcare and benefits administration
- Effective team player with strong leadership and mentoring capabilities
- Detail-oriented with excellent data analysis and reporting skills
- Fast learner with strong adaptability to healthcare compliance and regulatory norms
Timeline
Payroll Specialist
EXL Service
08.2025 - Current
Process Developer / SME
TELUS Digital
08.2021 - 04.2025
Customer Support Executive
Teleperformance India Pvt Ltd
07.2019 - 07.2021
M.A. - Education
Uttarakhand Open University
B.A. - Education
H.N.B. Garhwal University
Intermediate & High School - undefined
Government Inter College
No Degree - Data Science
Console Flare