Pushp Kumar Dongre
Manager – Marketing & Technical Services / Quality Control
Bhopal
Summary
Experienced and results-driven professional with over 18 years of expertise in Technical Services (Complaint Handing of Graphite Electrodes in Steel Plants), Quality Control, and International Trading of Graphite Electrodes, Refractories, CPC, GPC, CAC and related industrial products. Currently working as Manager - Marketing & Technical Services / Quality Control at Global Monarch F.Z.C., managing global networks and operations. Proven track record in client relationship management, international procurement, and supply chain optimization.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager – Marketing & Technical Services
Global Monarch F.Z.C.
Remote
11.2024 - Current
- Handling global inquiries for Graphite Electrodes, Graphite Fines, CPC (Calcined Petroleum Coke), GPC (Graphitizeded Petroleum Coke), and CAC (Carbon Additive) from steel plants, foundries, and international trading companies.
- Generating international leads through B2B trade portals and global sourcing platforms to expand the overseas customer base.
- Preparing and issuing export documents, including Proforma Invoice (P.I.), Purchase Orders (P.O.), commercial offers, and technical proposals.
- Coordinating with Chinese suppliers to obtain competitive quotations, technical specifications, and ensuring timely submission of compliance documents.
- Leading technical discussions between customers and suppliers to ensure correct material selection, performance compatibility, and application feasibility in EAF/IF steel production.
- Conducting international import–export trade data analysis to track market trends, monitor competitor movements, and optimize sourcing strategies.
- Overseeing product sampling, third-party inspections, pre-shipment inspections, and container loading audits to maintain consistent quality standards, and customer satisfaction.
- Supporting export documentation for customs clearance, international shipping, and end-to-end order fulfillment processes.
- Negotiating pricing, payment terms (LC/TT), and finalizing contracts with overseas buyers to secure profitable trade margins.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Deputy Manager- Customer Engineering Services /Quality Control
HEG Ltd.
Bhopal, MP
03.2008 - 11.2024
- Attending to customer complaints at steel plants and diagnosing issues related to graphite electrode usage in electric arc furnace (EAF) and ladle furnace (LF) operations.
- Investigating major complaints, such as electrode breakage and higher-than-expected consumption, identifying root causes, and implementing corrective actions at the site.
- Conducting EAF and LF operational parameter checks at customer facilities to optimize electrode performance and reduce specific consumption.
- Maintaining detailed customer complaint records, and preparing Technical Review Meeting presentations with performance analysis and corrective action plans.
- Providing statistical analysis and performance feedback reports for key domestic and international customers to support product improvement initiatives.
- Performing material suitability checks prior to dispatch, as per customer furnace conditions, and physically verifying quality control parameters before shipment.
- Creating and updating customer master data in ERP for all new clients, and ensuring accurate updates with each new order.
- Monitoring product performance at customer sites, analyzing operational behavior, and assisting in inventory control at both the plant and customer ends.
- Managing on-site storage inspections and ensuring proper handling of graphite electrodes and related accessories at customer premises.
- Preparing technical drawings of electrode accessories, and coordinating procurement to support customer requirements.
- Developing and analyzing electrode consumption models by comparing theoretical vs. Actual consumption data to improve operational efficiency.
- Coordinating furnace questionnaires (EAF/LF) with marketing teams, and facilitating purchase order processing while handling customer accessory-related requests.
- Ensuring stringent quality assurance, including third-party inspection coordination, test certificate arrangement, packing verification, and container loading audits.
- Supporting sales and after-sales technical functions, including pre-sale inspections, product demonstrations, competitor product comparisons, and technical discussions.
- Organizing periodic service campaigns to enhance customer awareness, and achieving high customer satisfaction ratings.
- Preparing and maintaining MIS reports to monitor quality standards, compliance requirements, and operational objectives.
- Driving sales growth initiatives through strong technical support and customer relationship management.
- Successfully reducing order execution cycle time (domestic and export) by efficiently coordinating planning, manufacturing, and logistics functions.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
GET (Heat Treatment)/Shift in Charge
GAJRA GEARS PVT LTD
DEWAS
07.2007 - 02.2008
- Demonstrated strong analytical skills by assessing complex problems and developing feasible solutions under supervision of senior engineers.
- Worked as Shift Incharge in the Heat Treatment Department, supervising complete heat treatment operations for gear manufacturing.
- Planned and executed heat treatment schedules as per production planning and dispatch requirements.
- Ensured smooth furnace operations and took necessary preventive and corrective actions to maintain furnaces in safe and optimal working condition.
- Prepared furnace charge layouts ensuring proper loading patterns for uniform heat distribution and metallurgical consistency.
- Monitored and controlled process parameters including temperature, soaking time, quenching media, and cycle duration.
- Conducted case depth identification and verification as per customer and design specifications.
- Performed microstructure analysis and hardness testing (post heat treatment) to ensure product quality compliance.
- Ensured optimum utilization of manpower, furnace capacity, utilities, and other departmental resources.
- Maintained production and quality records related to heat treatment cycles and inspection reports.
- Coordinated with Production, Quality, and Maintenance departments for smooth shift operations.
Education
Diploma In Managment - Managment
08-2014
Certificate in Export Import Managment - Export Import
06-2012
B. TECH - Metallurgy & Materials Engineering
05-2007
GPA: CGPA: -5.1/10
Higher Secondary School - MATHS - SCIENCE
06-1998
Skills
International Marketing & Global Trade
Steel Industry Raw Materials (Carbon Products)
Supplier Sourcing (China Market)
Trade Data & Market Analysis
Quality Control & Third-Party Inspection
INCOTERMS (FOB, CIF, CFR)
Graphite Electrode Application – EAF / LF
Technical Troubleshooting & Root Cause Analysis
Consumption Optimization & Performance Monitoring
Steel Plant Operations Support
Quality Assurance & Third-Party Inspection
ERP Data Management
Technical Sales & After-Sales Support
International Customer Coordination
MIS Reporting & Data Analysis
Timeline
Manager – Marketing & Technical Services - Global Monarch F.Z.C.
11.2024 - Current
Deputy Manager- Customer Engineering Services /Quality Control - HEG Ltd.
03.2008 - 11.2024
GET (Heat Treatment)/Shift in Charge - GAJRA GEARS PVT LTD
07.2007 - 02.2008
Indian Institute Of Foreign Trade - Certificate in Export Import Managment, Export Import
M.P. Board. - Higher Secondary School, MATHS - SCIENCE
Indira Gandhi National Open University, IGNOU - Diploma In Managment, Managment
Visvesvaraya National Institute of Technology (VNIT) - B. TECH, Metallurgy & Materials Engineering