Pushpa Sen
Jodhpur
Summary
Driven and personable individual with natural talent for building and maintaining relationships. Possesses solid understanding of client needs and adept in utilizing communication and problem-solving skills to foster trust and satisfaction. Committed to making positive impact on client retention and business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Manager (Branch Banking)
ICICI BANK LTD.
10.2022 - Current
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Identified opportunities for cross-selling additional bank products, driving business growth through strategic sales efforts.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Established strong referral networks within the community, generating leads for new business opportunities in the banking sector.
Education
MCOM - Business Administration
Jai Narain Vyas University
Jodhpur, India08-2024
BCOM - Regular
Jai Narain Vyas University
Jodhpur, India08-2022
12th -
Board of Secondary Education, Rajasthan
Jodhpur, India05-2019
10th -
Board of Secondary Education, Rajasthan
Jodhpur, India06-2017
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Fast Learner
- Customer Relationship Management
- Communication Skills
- Service support
- Client engagement
- Portfolio growth
Certification
- RS-CIT
- NISM Series V-A: Mutual Fund Distributors Certification Examination
- IRDA Certified
Languages
English
Hindi
Local
Timeline
Relationship Manager (Branch Banking)
ICICI BANK LTD.
10.2022 - Current
MCOM - Business Administration
Jai Narain Vyas University
BCOM - Regular
Jai Narain Vyas University
12th -
Board of Secondary Education, Rajasthan
10th -
Board of Secondary Education, Rajasthan
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