Summary
Overview
Work History
Education
Skills
Additionalinformation - Cocurricularactivities
Personal Information
Timeline
Generic
SONIKA KUMARI

SONIKA KUMARI

DELHI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

RELATIONSHIP MANAGER (BRANCH BANKING)

ICICI BANK PVT. LTD
11.2022 - 06.2024
  • Handling daily activities relating to banking process, cash management, clearing and compliance with operational procedures and regulatory control.
  • Ensuring resource and operational efficiency to meet the banking growth.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Generated reports regarding customer interactions, performance metrics, and revenue goals.

Inside Sales Coordinator

SCM Connect Private Limited
07.2022 - 11.2022
  • Worked as Inside sales coordinator with a supply chain market company undergoes providing services to the clients on calls, emails.
  • Provided technical support to internal teams regarding product specifications and pricing structures.
  • Supported sales representatives in the development of new business opportunities.

BACK OFFICE COORDINATOR (EXPORT ASSISTANT)

Steel bird Hi-Tech India LTD
11.2020 - 06.2022
  • Handling Personalized Service Requests of Client, then Coordinating with Production Team for The Availability of Material as Per the Client's Demand
  • Making Sales Quotation and Discount Structure for Export client of Different Countries, Providing Prices to the Client After the Price conversion
  • Converting Sales Quotation into Final Order on ERP (Microsoft Dynamics NAV) after Finalizing the Availability and Coordinating with Client.
  • Export records from the Microsoft Dynamics and prepare reports as per the requirement of the organization on MS Excel
  • Regular Interaction with International customers to resolve their queries over emails, chats and telephonic calls

Education

MBA - Finance

Chandigarh University
01.2022

B. Com. -

Delhi University
01.2019

XII Commerce -

Taxsila Public School
01.2016

X -

Taxsila Public School
01.2014

Skills

  • Effective customer communication
  • Retail Operations Management
  • Supply Chain Management
  • Technical aptitude
  • CRM software proficiency
  • Banking
  • MS Office
  • Order processing Business Administration
  • Telephone and email etiquette
  • Customer Portfolio Management

Additionalinformation - Cocurricularactivities

  • Acted as a trainer within the Organization to train the new employees.
  • Provided home tuition of Accountancy and Economics to 11th and 12th class students.

Personal Information

Date of Birth: 03/03/99

Timeline

RELATIONSHIP MANAGER (BRANCH BANKING)

ICICI BANK PVT. LTD
11.2022 - 06.2024

Inside Sales Coordinator

SCM Connect Private Limited
07.2022 - 11.2022

BACK OFFICE COORDINATOR (EXPORT ASSISTANT)

Steel bird Hi-Tech India LTD
11.2020 - 06.2022

MBA - Finance

Chandigarh University

B. Com. -

Delhi University

XII Commerce -

Taxsila Public School

X -

Taxsila Public School
SONIKA KUMARI