Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
RELATIONSHIP MANAGER (BRANCH BANKING)
ICICI BANK PVT. LTD
11.2022 - 06.2024
Handling daily activities relating to banking process, cash management, clearing and compliance with operational procedures and regulatory control.
Ensuring resource and operational efficiency to meet the banking growth.
Maintained accurate records of all client interactions within the company's CRM system.
Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Resolved escalated customer issues efficiently and effectively within established timelines.
Generated reports regarding customer interactions, performance metrics, and revenue goals.
Inside Sales Coordinator
SCM Connect Private Limited
07.2022 - 11.2022
Worked as Inside sales coordinator with a supply chain market company undergoes providing services to the clients on calls, emails.
Provided technical support to internal teams regarding product specifications and pricing structures.
Supported sales representatives in the development of new business opportunities.
BACK OFFICE COORDINATOR (EXPORT ASSISTANT)
Steel bird Hi-Tech India LTD
11.2020 - 06.2022
Handling Personalized Service Requests of Client, then Coordinating with Production Team for The Availability of Material as Per the Client's Demand
Making Sales Quotation and Discount Structure for Export client of Different Countries, Providing Prices to the Client After the Price conversion
Converting Sales Quotation into Final Order on ERP (Microsoft Dynamics NAV) after Finalizing the Availability and Coordinating with Client.
Export records from the Microsoft Dynamics and prepare reports as per the requirement of the organization on MS Excel
Regular Interaction with International customers to resolve their queries over emails, chats and telephonic calls
Education
MBA - Finance
Chandigarh University
01.2022
B. Com. -
Delhi University
01.2019
XII Commerce -
Taxsila Public School
01.2016
X -
Taxsila Public School
01.2014
Skills
Effective customer communication
Retail Operations Management
Supply Chain Management
Technical aptitude
CRM software proficiency
Banking
MS Office
Order processing Business Administration
Telephone and email etiquette
Customer Portfolio Management
Additionalinformation - Cocurricularactivities
Acted as a trainer within the Organization to train the new employees.
Provided home tuition of Accountancy and Economics to 11th and 12th class students.