PUSHPENDRA SINGH GHURAIYA
SIDDHESWAR nagar morar gwalior
Summary
Results-driven professional with expertise in client relationship management and strategic marketing. Proven ability to enhance client satisfaction and loyalty through effective communication and tailored solutions.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
4027
4027
years of post-secondary education
Work History
Assistant Manager
Certigo insurance brokers
Gwalior
01.2025 - Current
- Managed daily operations to ensure efficient service delivery.
- Coordinated team schedules and delegated tasks effectively.
- Developed training materials for new staff onboarding processes.
- Developed and implemented strategic marketing plans for client acquisition.
- Trained and mentored staff to enhance performance and service quality.
- Oversaw client relationship management to maintain satisfaction and loyalty.
- Managed daily operations to ensure efficient agency workflow.
- Analyzed market trends to inform business decisions and strategies.
- Facilitated collaboration between departments to streamline processes.
- Managed staff of 15 employees by providing direction, training and feedback.
- Created marketing plans to promote new products and services to increase revenue growth.
- Supervised daily activities of all employees ensuring tasks were completed accurately and on time.
- Facilitated team meetings regularly in order to discuss progress towards goals and objectives.
Assistant Manager
Tata Motors Insurance Broking & Advisory service
Gwalior
05.2022 - 01.2025
- Managed daily operations to ensure efficient service delivery.
- Coordinated team schedules and delegated tasks effectively.
- Developed training materials for new staff onboarding processes.
- Developed strategic partnerships with key OEM clients to enhance product distribution.
- Conducted market analysis to identify trends and opportunities for growth.
- Managed contract negotiations ensuring favorable terms for both parties.
- Trained and mentored junior sales staff on best practices in OEM sales strategies.
- Monitored competitor activities to refine sales tactics and maintain market position.
- Collaborated with cross-functional teams to ensure successful product launches.
- Monitored competitor activity and adjusted sales strategies accordingly.
- Analyzed sales trends and developed forecasts to plan production schedules.
- Discovered new projects at early stage of development with key accounts.
Relationship Manager
Reliance General Insurance companies
Gwalior
11.2020 - 05.2022
- Managed client relationships to ensure satisfaction and retention.
- Facilitated communication between clients and insurance providers.
- Analyzed client needs to recommend suitable insurance products.
- Assisted clients in selecting appropriate insurance products for their needs.
- Managed documentation and processing of insurance applications efficiently.
- Provided ongoing support to clients regarding policy updates and claims assistance.
- Developed training materials for bank staff on insurance product features and benefits.
- Analyzed financial statements and reports submitted by customers before recommending an appropriate policy option.
- Assisted in developing marketing plans for bancassurance products.
- Identified opportunities for cross-selling different types of insurance policies.
Relationship Manager
EXCLUSIVE INSURANCE BROKING
Gwalior
01.2018 - 10.2020
- Managed client relationships to ensure satisfaction and retention.
- Facilitated communication between clients and insurance providers.
- Analyzed client needs to recommend suitable insurance products.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Education
Llb - Hindi
Government College Mlb
Gwalior 07.2020 - 06.2024
B.com - Hindi
Dream Velly College
Gwalior 07.2011 - 06.2015
Government School of Excellence
Gwalior Goct School of Excellence No 1
Gwalior Skills
- Client relationship management
- Strategic marketing
- Staff training
- Contract negotiation
- Market analysis
- Team collaboration
- Operations management
- Sales forecasting
- Process improvement
- Problem solving
- Time management
- Staff management
- Business administration
- Workplace safety compliance
- Compliance
- Succession planning
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Affiliations
I received the Best Performance Award in the MP team at Tata Motors Insurance, as well as the Highest Sales Award
Timeline
Assistant Manager
Certigo insurance brokers
01.2025 - Current
Assistant Manager
Tata Motors Insurance Broking & Advisory service
05.2022 - 01.2025
Relationship Manager
Reliance General Insurance companies
11.2020 - 05.2022
Llb - Hindi
Government College Mlb
07.2020 - 06.2024
Relationship Manager
EXCLUSIVE INSURANCE BROKING
01.2018 - 10.2020
B.com - Hindi
Dream Velly College
07.2011 - 06.2015
Government School of Excellence
Goct School of Excellence No 1