PUSPANJALI SWAIN
Hyderabad
Summary
Resourceful Fraud and Claims Operations Representative (Fraud Analyst) with extensive experience in fraud detection, investigation, and loss mitigation. Proficient in evaluating complex transactions within claims processes and issuing credits to customers efficiently. Demonstrates exceptional motivation and communication skills while fostering the development of high-performing teams. Eager to leverage expertise in a challenging role that supports personal growth and the strategic objectives of the organization.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Fraud Analyst
WELLS FARGO INDIA SOLUTIONS PVT LTD
08.2022 - Current
- As a Fraud Analyst, we work with Merchants like Apple.com, Uber.com, Ebay.com, Target.com, Home Depot, Applecash claims, etc, in the Side (E-commerce).
- Fraud disputes across all major card networks in a card-not-present (CNP) environment.
- Identify dispute trends and root causes to address in fraud prevention and customer improvement services.
- Supported and captured pertinent information from customers regarding claims while investigating potential and complex fraud cases through the gathering and analysis of customer data.Achieved daily performance targets.
- Consistently monitored chargeback rates for Fraud Dispute reason codes, including 10.1, 10.3, 10.4, and 11.3, implementing strategies to minimize financial losses caused by fraud. Monitored customer accounts and their portfolios for any discrepancies or issues.
- Utilized a range of online system applications, tools, and techniques like VISA, MARS, Dat, Hogan, Civ, Oib, and Creditcard overdraft line Xfer tool to analyze and review complex transactions.
- Performed debit card signature-based transaction activities, including fraud detection and analysis to identify policy violations and suspicious activities, enhancing loss mitigation and recovery efforts.
- Maintained accurate records of communication logs and transactions, payment status, with all the collections of data.
Management Trainee
Office24by7 Technologies Pvt. Ltd.
04.2022 - 07.2022
- As a management trainee, I gained expert knowledge.
- Reviewed and updated fraud detection procedures regularly, ensuring alignment with industry best practices.
- Assisted customers with inquiries, queries, and complaints promptly and effectively maintained a positive relationship with clients.
- Recommended process improvement and maintained accurate records of customer interactions and transactions.
- Prepared comprehensive fraud analysis reports and presented them to senior management.
Finance Intern- Capital Budgeting
NMDC Ltd
07.2021 - 08.2021
- I have studied 'Capital Budgeting: A Case Study of NMDC Ltd.' This involves making long-term investment decisions for the company by aiming to select the most profitable investments and maximize profits through the wise allocation of available funds.
- Conducted financial data analysis and comprehensive research to support strategic planning and decision-making.
- The main goal is to select the most profitable investment and maximize profits by allocating available funds wisely.
- Analyzed, evaluated, and reported on market trends, investment opportunities, and risks associated with potential investments.
- Analyzed financial statements including balance sheets, income statements, and cash flow statements to evaluate profitability.
Education
MBA/PGDM in Finance -
Institute of Public Enterprise College(Osmania University)
HyderabadGraduation - Finance
Ethames Degree College
HyderabadIntermediate -
Central Board of Secondary Education (Kendriya Vidyalaya Golconda No.1)
HyderabadX Standard -
Central Board of Secondary Education (Kendriya Vidyalaya Golconda No.1)
HyderabadSkills
Fraud Investigation
Evidence Gatherin
Attention to detail
Fraud Investigation and Anomalies Data Analysis
MS( Excel,PowerPoint Presentations,Word)
Account information review
Transaction reviewing and monitoring
Decision-Making efficiency
Polished communication
Teamwork and Communication
Fraud identification techniques
Certification
Fraud detection and Investigation certification from -Udemy
Linkedin profile link:
https://www.linkedin.com/in/puspanjali-swain26/
Timeline
Fraud Analyst
WELLS FARGO INDIA SOLUTIONS PVT LTD
08.2022 - Current
Management Trainee
Office24by7 Technologies Pvt. Ltd.
04.2022 - 07.2022
Finance Intern- Capital Budgeting
NMDC Ltd
07.2021 - 08.2021
X Standard -
Central Board of Secondary Education (Kendriya Vidyalaya Golconda No.1)
MBA/PGDM in Finance -
Institute of Public Enterprise College(Osmania University)
Graduation - Finance
Ethames Degree College
Intermediate -
Central Board of Secondary Education (Kendriya Vidyalaya Golconda No.1)