P.V. SRINIVASAN.

ATLANTIC AIR & OCEAN FREIGHT SERVICES PVT. LTD.,

12.2009 - 09.2024

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Created and reviewed invoices to confirm accuracy.
Took ownership of customer issues and followed problems through to resolution.
Kept accurate records to document customer service actions and discussions.
Researched and corrected customer concerns to promote company loyalty.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Identified and communicated customer needs to supply chain capacity and quality teams.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Summary