Dynamic Senior Relationship Manager with American Express Banking Corporation, adept at driving business growth through strategic planning and customer engagement. Proven track record in enhancing client satisfaction and loyalty while leading cross-functional teams. Skilled in service sales and mentoring, fostering a collaborative environment that boosts team productivity.
Hi, I’m
R Pragatheeswaran
Relationship Manager Sales
Chennai
Summary
Overview
12
years of professional experience
Work History
American Express Banking Corporation
Senior Relationship Manager
07.2018 - Current
Job overview
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Developed tailored financial solutions to meet diverse client needs and objectives.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Analyzed market trends to identify opportunities for business growth and expansion.
SBI CARDS
Team Leader
11.2016 - 05.2018
Job overview
- Led cross-functional teams to enhance project delivery and align with organizational goals.
- Streamlined operational processes, resulting in improved efficiency across service delivery channels.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Implemented performance metrics to track team productivity and drive continuous improvement initiatives.
SBI CARDS
Branch Relationship Executive
12.2014 - 10.2016
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Tamilnadu Open University Chennai
BBA
University Overview
Skills
Customer engagement
Customer interaction
Public speaking
Strategic planning
Time management
Product knowledge
Service sales
Cold calling
Sales closing
Business growth
Timeline
Senior Relationship Manager
American Express Banking Corporation
07.2018 - Current
Team Leader
SBI CARDS
11.2016 - 05.2018
Branch Relationship Executive
SBI CARDS
12.2014 - 10.2016
Tamilnadu Open University
BBA