R PURUSHOTHAMAN
BANGALORE
Summary
Analytical professional with a focus on optimising processes and driving efficiency. Utilises strong collaboration and communication skills to standardise objectives across teams, ensuring consistent service delivery. Demonstrates a commitment to quality through regular audits and innovative programme launches.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Catalog Lead
Amazon.in
Bengaluru
02.2022 - Current
- Orchestrated with central program teams to implement Pre-purchase support for top brands; partnered with 50+ brands to onboard Post-purchase services, accelerating service activation timelines
- Led end-to-end warehouse launch coordination with Vendors and Operational teams; optimized stock inbound, ship-out performance; and executed POAs for suspended warehouse remediation
- Built tracking and reporting frameworks to analyze program outcomes, identifying key improvement areas and driving data-informed decisions across program teams
- Partnered with program coordinators to standardize objectives, ensuring consistency in service delivery across teams and regions
- Built an AI-powered size classification model mapping correct installation sizes for 9–10 Lakh weekly buyable ASINs — leveraging browse nodes, product type, keywords, and assembly instructions — eliminating 4–5 days of manual effort per cycle
- Developed and launched the "Quality Verified" program — a third-party quality inspection initiative addressing customer trust barriers and enabling confident purchasing on the platform
- Conducted regular catalog audits and updated product listings across multiple categories, ensuring data accuracy and compliance
Senior Associate
Amazon.in
01.2021 - 02.2023
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Automated performance reporting at brand level to streamline data analysis and improve accuracy.
- Coordinated post-purchase services, including installation, troubleshooting, and warranty claims, across various brands to enhance customer satisfaction.
- Defined work plans in alignment with stakeholder requirements.
- Trained and supported new team members to foster a collaborative culture and ensure seamless onboarding.
- Utilised customer feedback to improve service.
Customer Support Team Lead
Teleperformance
04.2018 - 01.2021
- Supervised team of customer support representatives to deliver consistent, high-quality service.
- Implemented training programs to enhance team knowledge and skills, leading to improved customer satisfaction.
- Spearheaded initiatives aimed at reducing average handle time while maintaining high-quality interactions with customers.
- Implemented effective escalation procedures to promptly address urgent or complex customer concerns.
- Analyzed performance metrics to identify improvement areas and developed targeted action plans.
- Monitored employee productivity to ensure optimal staffing levels were maintained at all times.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Aeronautical Engineering, India
RVS College of Engineering And Technology
Dindigul, India04-2015
Skills
- Supply Chain Management
- Logistics management
- Brand strategy
- Market expansion
- Sales analysis
- Performance analysis
- Competitor research
- Brand strategy
- Brand development
- Campaign strategy
- Brand strategy
Languages
English
Hindi
Tamil
Telugu
Kannada
Certification
Best Performer award
Best Team leader
Custom
SQL
Timeline
Catalog Lead
Amazon.in
02.2022 - Current
Senior Associate
Amazon.in
01.2021 - 02.2023
Customer Support Team Lead
Teleperformance
04.2018 - 01.2021
Bachelor of Science - Aeronautical Engineering, India
RVS College of Engineering And Technology