Summary
Overview
Work History
Education
Skills
Personal Information
Websites
Languages
Timeline
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R. RAVINDRAN

R. RAVINDRAN

Coimbatore

Summary

Results-oriented Product Support Professional with over 25 years in the construction equipment sector. Proven expertise in team leadership, aftermarket sales, and dealership management. Skilled in building client relationships and improving service quality through effective leadership and strategic operations.

Overview

28
28
years of professional experience

Work History

AGM – Product Support (PSU & Private)

Revathi Equipment India Limited
Coimbatore
02.2024 - Current
  • Led PSU & Private Product Support verticals, driving aftermarket sales and customer satisfaction.
  • Developed spare parts strategy: demand forecasting and inventory management.
  • Implemented workforce planning and performance systems.
  • Managed dealership networks to strengthen after-sales support.
  • Surpassed FY25 spare parts & service sales target by 10%.
  • Achieved Inventory Turnover Ratio (ITR) of 6, improving cost efficiency.

Product Support Manager – Tamil Nadu

GMMCO Ltd
Chennai
03.2015 - 02.2024
  • Led PS team to meet/exceed Parts & Service sales targets.
  • Acted as Business Analyst & CRM Champion (SRT/MTTR/LOM).
  • Managed CVA/CSA/NLS/EMS service KPIs and customer agreements.
  • Consistently achieved Parts & Service revenue goals.
  • Maintained DSIR under 30 days.
  • 50% CSA and 70% Net Loyalty Score (NLS) maintained.
  • Improved performance in GET, Undercarriage, and O&G Sales.

Senior Manager – Sales & Service

Rudra Concrete Solutions
01.2011 - 02.2015
  • Managed complete dealership operations including P&L, sales & support.
  • Achieved consistent annual targets.
  • Delivered exceptional service support to all clients.

Senior Manager – Sales & Service

RAIS Equipment Pvt. Ltd.
02.2006 - 01.2011
  • Oversaw sales, rental, and product support functions.
  • Sold and supported 120+ units in Tamil Nadu.
  • Awarded Best Product Support Dealer – India.

Manager – Service & Operations

SANY Heavy Industry India Pvt. Ltd.
04.2003 - 02.2006
  • Set up and led the Product Support team in India.
  • Introduced SANY Motor Grader and Concrete Pump into new market segments.

Asst. Manager – Operations

Indian Infrastructure Equipment Ltd (IIEL)
12.2000 - 04.2003
  • Handled equipment rental operations in Andhra Pradesh.
  • Managed site operations, client interactions, and payment collections.

Senior Service Engineer

GMMCO Ltd
Sambalpur
06.1997 - 11.2000
  • Maintained major CAT equipment for Coal India Ltd.
  • Managed spare parts stock and budgeting.
  • Ensured >80% minimum equipment availability.

Education

Executive Program in Business Administration -

Indian Institute of Technology Madras
01.2019

MBA - Marketing

IDE, University of Madras
01.2011

B.E. - Automobile Engineering

Institute of Road & Transport Technology
Erode
01.1996

Skills

  • Customer relationship management
  • Service operations management
  • Sales strategy development
  • Aftermarket sales growth
  • Problem solving
  • Effective communication
  • Team leadership
  • Analytical thinking
  • Conflict resolution
  • Demand forecasting
  • Inventory management
  • Workforce planning
  • Relationship building
  • Multitasking
  • Teamwork and collaboration
  • Excellent communication
  • Leadership
  • Analytical and critical thinking
  • Team building

Personal Information

  • Date of Birth: 30 June 1974
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
malayalam
Intermediate (B1)
B1

Timeline

AGM – Product Support (PSU & Private)

Revathi Equipment India Limited
02.2024 - Current

Product Support Manager – Tamil Nadu

GMMCO Ltd
03.2015 - 02.2024

Senior Manager – Sales & Service

Rudra Concrete Solutions
01.2011 - 02.2015

Senior Manager – Sales & Service

RAIS Equipment Pvt. Ltd.
02.2006 - 01.2011

Manager – Service & Operations

SANY Heavy Industry India Pvt. Ltd.
04.2003 - 02.2006

Asst. Manager – Operations

Indian Infrastructure Equipment Ltd (IIEL)
12.2000 - 04.2003

Senior Service Engineer

GMMCO Ltd
06.1997 - 11.2000

Executive Program in Business Administration -

Indian Institute of Technology Madras

MBA - Marketing

IDE, University of Madras

B.E. - Automobile Engineering

Institute of Road & Transport Technology

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R. RAVINDRAN