R. RAVINDRAN
Coimbatore
Summary
Results-oriented Product Support Professional with over 25 years in the construction equipment sector. Proven expertise in team leadership, aftermarket sales, and dealership management. Skilled in building client relationships and improving service quality through effective leadership and strategic operations.
Overview
28
28
years of professional experience
Work History
AGM – Product Support (PSU & Private)
Revathi Equipment India Limited
Coimbatore
2024.02 - Current
- Led PSU & Private Product Support verticals, driving aftermarket sales and customer satisfaction.
- Developed spare parts strategy: demand forecasting and inventory management.
- Implemented workforce planning and performance systems.
- Managed dealership networks to strengthen after-sales support.
- Surpassed FY25 spare parts & service sales target by 10%.
- Achieved Inventory Turnover Ratio (ITR) of 6, improving cost efficiency.
Product Support Manager – Tamil Nadu
GMMCO Ltd
Chennai
2015.03 - 2024.02
- Led PS team to meet/exceed Parts & Service sales targets.
- Acted as Business Analyst & CRM Champion (SRT/MTTR/LOM).
- Managed CVA/CSA/NLS/EMS service KPIs and customer agreements.
- Consistently achieved Parts & Service revenue goals.
- Maintained DSIR under 30 days.
- 50% CSA and 70% Net Loyalty Score (NLS) maintained.
- Improved performance in GET, Undercarriage, and O&G Sales.
Senior Manager – Sales & Service
Rudra Concrete Solutions
2011.01 - 2015.02
- Managed complete dealership operations including P&L, sales & support.
- Achieved consistent annual targets.
- Delivered exceptional service support to all clients.
Senior Manager – Sales & Service
RAIS Equipment Pvt. Ltd.
2006.02 - 2011.01
- Oversaw sales, rental, and product support functions.
- Sold and supported 120+ units in Tamil Nadu.
- Awarded Best Product Support Dealer – India.
Manager – Service & Operations
SANY Heavy Industry India Pvt. Ltd.
2003.04 - 2006.02
- Set up and led the Product Support team in India.
- Introduced SANY Motor Grader and Concrete Pump into new market segments.
Asst. Manager – Operations
Indian Infrastructure Equipment Ltd (IIEL)
2000.12 - 2003.04
- Handled equipment rental operations in Andhra Pradesh.
- Managed site operations, client interactions, and payment collections.
Senior Service Engineer
GMMCO Ltd
Sambalpur
1997.06 - 2000.11
- Maintained major CAT equipment for Coal India Ltd.
- Managed spare parts stock and budgeting.
- Ensured >80% minimum equipment availability.
Education
Executive Program in Business Administration -
Indian Institute of Technology Madras
01.2019
MBA - Marketing
IDE, University of Madras
01.2011
B.E. - Automobile Engineering
Institute of Road & Transport Technology
Erode01.1996
Skills
- Customer relationship management
- Service operations management
- Sales strategy development
- Aftermarket sales growth
- Problem solving
- Effective communication
- Team leadership
- Analytical thinking
- Conflict resolution
- Demand forecasting
- Inventory management
- Workforce planning
- Relationship building
- Multitasking
- Teamwork and collaboration
- Excellent communication
- Leadership
- Analytical and critical thinking
- Team building
Personal Information
- Date of Birth: 30 June 1974
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
malayalam
Intermediate (B1)
B1
Timeline
AGM – Product Support (PSU & Private)
Revathi Equipment India Limited
2024.02 - Current
Product Support Manager – Tamil Nadu
GMMCO Ltd
2015.03 - 2024.02
Senior Manager – Sales & Service
Rudra Concrete Solutions
2011.01 - 2015.02
Senior Manager – Sales & Service
RAIS Equipment Pvt. Ltd.
2006.02 - 2011.01
Manager – Service & Operations
SANY Heavy Industry India Pvt. Ltd.
2003.04 - 2006.02
Asst. Manager – Operations
Indian Infrastructure Equipment Ltd (IIEL)
2000.12 - 2003.04
Senior Service Engineer
GMMCO Ltd
1997.06 - 2000.11
Executive Program in Business Administration -
Indian Institute of Technology Madras
MBA - Marketing
IDE, University of Madras
B.E. - Automobile Engineering
Institute of Road & Transport Technology