Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Disclaimer
Personal Information
Certifications And Achievements
Timeline
Generic
R. Sarankumar

R. Sarankumar

Chennai

Summary

Motivated and dedicated professional with 8+ years of experience in customer service, CRM operations, logistics, and team leadership. Seeking a challenging role to leverage my communication, coordination, and CRM expertise to contribute to organizational success and drive customer satisfaction.

Overview

9
9
years of professional experience

Work History

Senior Executive – CRM

Casagrand Builders Pvt. Ltd.
Chennai
08.2020 - 04.2025
  • Handled customer escalations and ensured prompt resolutions, improving overall satisfaction.
  • Maintained customer data and coordinated with cross-functional teams (Legal, Accounts, Finance, MIS, Customer Delight) to support end-to-end customer journey.
  • Oversaw documentation, agreements, registration, customization requests, and refund processing.
  • Contributed to process optimization through regular reporting and MIS tracking.
  • Achieved multiple performance awards including Crisis Warrior and Star Performer.

Field Executive – Logistics

Delhivery Logistics
Chennai
04.2018 - 05.2020
  • Oversaw logistics operations across delivery, inventory, and vendor management.
  • Reported delivery status and resolved supply chain issues in real-time.
  • Improved delivery efficiency by streamlining field processes.

Group Leader – BPO Operations

Aagna Global Solutions
Chennai
03.2016 - 02.2018
  • Supervised team operations, delegated tasks, and ensured adherence to performance metrics.
  • Trained new employees and provided on-floor operational support.
  • Promoted from Process Associate to Group Leader within 1 year based on performance.

Education

B.E. - Electronics & Communication Engineering

JKKM College of Engineering
ERODE
05-2014

HSC - Computer Science

Velankanni Matriculation Hr. Sec. School
Ashok Nagar, Chennai
04-2010

SSLC -

Velankanni Matriculation Hr. Sec. School
Kk Nagar, Chennai
04-2008

Skills

  • Salesforce and SAP
  • Regulatory compliance
  • Vendor management
  • Performance tracking
  • Revenue generation
  • Microsoft Excel and Google Analytics
  • Communication and coordination
  • Customer lifecycle management
  • Complaint resolution and retention
  • Sales support and documentation
  • Workflow optimization

Languages

  • Tamil
  • English

Extracurricular Activities

District-Level Kabaddi Player – 2010 Athletics: 2nd in 100m & 3rd in Long Jump – South Zonal Meet (2009) Winner: Retro Dress & Christmas Costume Contest (Casagrand Builders) Participated in Inter-office Carrom Tournament

Disclaimer

I hereby declare that the information provided above is true and accurate to the best of my knowledge.

Personal Information

  • Date of Birth: 03/21/92
  • Nationality: Indian
  • Marital Status: Single

Certifications And Achievements

  • 6 Monthly Best Performer Certificates (Casagrand Builders)
  • Star Performer Award – 2024
  • Crisis Warrior Award – 2021
  • Team Topper Award (Aagna Global Solutions)
  • Promoted to Group Leader for exceptional team performance

Timeline

Senior Executive – CRM

Casagrand Builders Pvt. Ltd.
08.2020 - 04.2025

Field Executive – Logistics

Delhivery Logistics
04.2018 - 05.2020

Group Leader – BPO Operations

Aagna Global Solutions
03.2016 - 02.2018

B.E. - Electronics & Communication Engineering

JKKM College of Engineering

HSC - Computer Science

Velankanni Matriculation Hr. Sec. School

SSLC -

Velankanni Matriculation Hr. Sec. School

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R. Sarankumar