Shruti Pingale
Pune
Summary
Dynamic professional with extensive experience in client relationship management and CRM at Renom Energy Services. Proven track record in driving sales strategies and enhancing customer retention. Proficient in SAP Business One and Salesforce, leveraging quantitative analysis to optimize performance and deliver impactful results. Strong communicator adept at fostering collaboration across teams.
Overview
13
13
years of professional experience
Work History
Sr. Executive BD-CRM
Renom Energy Services
12.2022 - Current
- Designing and implementing CRM functional modules, sales planning, Query management, Offer management, account and contact management
- Co-ordinate with internal team to resolve the issues of customers.
- Hosting Morning standup meeting with other departments to resolve the customer issues
- Respond to Customer requisites and resolution of his queries
- Customer Retention - Execution of Agreements before renewal date
- Prepared and executed various customer reports as per customers requirement/feedback, IMS audits and document preparation
- Preparing customer codes and sales orders in SAP
- Online bidding, online tendering, tender evaluation, documentation and attending pre bid meetings.
- Consolidating and updating records and details in the salesforce application
- O&M Payment collection from customers
- Acting as a platform between the top management and middle management of the organization.
- Information to customers regarding new policies, amendment policies of state utilities.
QA Engineer
Myclan Services Private Limited
05.2022 - 10.2022
- Involved in analyzing the user stories and communicating with PO, team for better understanding of the requirements.
- Identified Test Cases and Test Data.
- Writing effective and optimized Test Cases in excel using Black Box Testing techniques.
- Execution of test cases.
- Performing Functional Testing and Regression Testing.
- Identifying test cases for Automation.
- Developing POM classes and Test classes.
- Reviewing the Automation script.
Sr. Executive BD-CRM
Renom Energy Services
03.2016 - 08.2017
- Lead generation and sales realization in the given territory
- Developing sales strategies and setting realistic targets in coordination with the HOD
- Preparing Techno-commercial proposals
- Contract Term finalization
- Presenting monthly updates including competitor activity, new business, policy updates
- O&M Payment collection from customers
- Customer retention and contract renewal
- WTG performance presentation to customer
- Maintaining accurate records
- Attending conferences and meetings
- Reviewing sales performance
Sales Coordinator
Macart Equipment Pvt Ltd.
11.2012 - 02.2016
- Handling new customer inquiries and providing high quality service to each caller.
- Sells products by establishing contact and developing relationships with prospects;
- Making follow-up calls to confirm sales orders or delivery dates.
- Responding to sales queries via phone, e-mail.
- Establishing new business
- Maintaining accurate records
- Attending conferences and meetings
- Reviewing sales performance
- Handling marketing activities i.e., brochure designing, website updating, magazine ads.
Education
MBA - Marketing
Bharati Vidyapeeth Deemed University
Pune01.2017
BE - EnTC
Zeal Educations Dyanganga College of Engineering
Pune01.2012
Diploma - EnTC
Cusrow Wadia Institute of Technology
Pune01.2009
S.S.C. -
Bharati Vidyapeeth Kanya Prashala
Pune01.2006
Skills
- Good communication
- Excellent conceptual and analytical skills
- Effective interpersonal skills
- Client relationship management
- Contract management
- SAP Business One
- Salesforce
- Online bidding portals: GeM, Ariba, WeBUY
Disclaimer
I hereby declare that above information is true and correct as best of my knowledge.
Languages
- English
- Marathi
- Hindi
Personal Information
- Husband's Name: Swapnil Pandit Pingale
- Date of Birth: 06/11/91
- Marital Status: Married
Accomplishments
Awarded as ' Excellence in Interpersonal Skills' in Renom Annual Program RERAP 2023-24
Timeline
Sr. Executive BD-CRM
Renom Energy Services
12.2022 - Current
QA Engineer
Myclan Services Private Limited
05.2022 - 10.2022
Sr. Executive BD-CRM
Renom Energy Services
03.2016 - 08.2017
Sales Coordinator
Macart Equipment Pvt Ltd.
11.2012 - 02.2016
MBA - Marketing
Bharati Vidyapeeth Deemed University
BE - EnTC
Zeal Educations Dyanganga College of Engineering
Diploma - EnTC
Cusrow Wadia Institute of Technology
S.S.C. -
Bharati Vidyapeeth Kanya Prashala
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