Sports
SUNDARESWARAN RAVI
Senior QA Analyst
Chennai
Summary
Experienced Senior Quality Analyst specializing in root cause analysis and quality metrics reporting. Known for optimizing team efficiency through automation and implementing targeted solutions, ensuring continuous improvement and operational excellence.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior QA Analyst
Stats Perform
10.2023 - Current
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Improved team efficiency with the introduction of automation tools for repetitive testing tasks.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues.
- Developed and maintained quality assurance procedure documentation and applied best practices to daily tasks.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies.
UK Payroll Executive
IRIS KPO Resourcing India Pvt Ltd
05.2022 - 08.2023
- Processed payroll for over 800 employees weekly & monthly, ensuring accuracy of pay and deductions.
- Managed payroll processing for employees across multiple departments, ensuring timely completion.
- Prepared and submitted payroll tax filings and reports promptly.
- Maintained employee records securely and addressed inquiries regarding payroll discrepancies efficiently.
- Solved complex problems related to payroll processing quickly and efficiently.
Research Analyst
NIFT (INDIA SIZE)
12.2021 - 04.2022
- Central Government Project (3 months) implemented by the MINISTRY OF TEXTILES.
- Conducted research, measuring the sizes of Chennai city people for both genders.
Voice Process - PF
MMC INFOTECH PVT LTD
11.2019 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers through phone conversations.
- Held a Voice Process - PF role (Welcome Calling Cards and Banking Certified, C-Sat, RTO Experience).
US Health Insurance Process Associate
Capgemini
09.2018 - 02.2019
- Worked under the US Health Insurance Process.
- Produced booklets for US clients and developed production schedules to ensure timely project delivery.
CKYC Process Associate
Standard Chartered Bank, CAPGEMINI (CLIENT)
05.2018 - 08.2018
- Worked under the CKYC Process (3 months project).
- Maintained database records for all grants received and submitted.
Education
Bachelor of Arts - Commerce
Loyola College
Chennai05.2016
12th Standard - undefined
MCC Higher Secondary School
Chennai05.2013
10th Standard - undefined
MCC Higher Secondary School
Chennai05.2012
Skills
Problem Solving
Accomplishments
- Received 'Best Performance Award' in recognition of outstanding contribution and consistent achievement of performance goals.
- Runner-up, Short Film Competition – Recognized for outstanding acting performance in an in-house short film organized by the company.
Interests
Acting
Singing
DECLARATION
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Senior QA Analyst
Stats Perform
10.2023 - Current
UK Payroll Executive
IRIS KPO Resourcing India Pvt Ltd
05.2022 - 08.2023
Research Analyst
NIFT (INDIA SIZE)
12.2021 - 04.2022
Voice Process - PF
MMC INFOTECH PVT LTD
11.2019 - 12.2020
US Health Insurance Process Associate
Capgemini
09.2018 - 02.2019
CKYC Process Associate
Standard Chartered Bank, CAPGEMINI (CLIENT)
05.2018 - 08.2018
12th Standard - undefined
MCC Higher Secondary School
10th Standard - undefined
MCC Higher Secondary School
Bachelor of Arts - Commerce
Loyola College